Rep Customer Service II
Rep Customer Service II
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Donaldson is committed to solving the worlds most complex filtration challenges. Together we make cool things. As an established technology and innovation leader we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration and innovation that matters and a chance to learn effect change and make meaningful contributions at work and in communities.
At Donaldson we value your contributions and want to support you in doing the best job possible in your role. As a Customer Service Representative II you will be a primary contact for our customers. This role will be responsible for maintaining customer accounts and handling data entry. This is a great role for someone who is detail-oriented and comfortable multi-tasking.
Role Responsibilities:
- Enter data for new orders make changes to existing orders and complete required order acknowledgement and customer correspondence in order entry system.
- Obtain credit and tax information from customer.
- Research customer requests or complaints regarding product availability shipment quantity quality delivery and lead-time.
- Coordinate efforts between salespeople engineering plants and shipping to fulfill customer requests in a timely manner as needed.
- Take part in reviewing and authorizing return goods invoice adjustments and warranty claims.
- Take corrective action for problems in shipment billing or related issues.
- Maintain accurate price lists.
Minimum Qualifications:
- High School Diploma and at least 2 years experience in a customer service role.
Preferred Qualifications:
- Associate degree
- Demonstrated experience as a proactive problem solver.
- Ability to prioritize and stay on task.
- Strong oral and written communication skills.
- Ability to exercise independent judgment and follow-through on work assigned.
- Demonstrated organization skills and data entry accuracy are required.
Employment opportunities for positions in the United States may require use of information which is subject to the export control regulations of the United States. Hiring decisions for such positions are required by law to be made in compliance with these regulations. Applicants for employment opportunities in other countries must be able to meet the comparable export control requirements of that country and of the United States.
Donaldson Company has been made aware that there are several recruiting scams that are targeting job seekers. These scams have attempted to solicit money for job applications and/or collect confidential information Donaldson will never solicit money during the application or recruiting process. Donaldson only accepts online applications through our Careers Donaldson Company Inc. website and any communication from a Donaldson recruiter would be sent using a email address. If you have any questions about the legitimacy of an employment opportunity please reach out to to verify that the communication is from Donaldson.
Our policy is to provide equal employment opportunities to all qualified persons without regard to race gender color disability national origin age religion union affiliation sexual orientation veteran status citizenship gender identity and/or expression or other status protected by law.
Employment Type
Full-Time
