IT Service Delivery Analyst (12 months)

This is an IT Support position within the EMEA Enterprise IT Team with the following main responsibilities:
- Support the IT and Telecommunications Infrastructure for the specified Area/sites ensuring the utilization of Hardware Software and Communication Systems are consistent with the Global IT strategy.
- Onsite support working closely with centrally provided IT services including design operations and service desk to meet the agreed service levels.
- Build the relationship between IT and the Business to become the recognized and valued partner for the delivery of IT Service.

In this Role Your Responsibilities Will Be:

Planning & Administration

• Provide information and assist IT Service Delivery Manager with IT budgeting and cost control
• Follow and enforce Emerson policies regarding IT management security standards and procedures
• Assists users with business proposal generation regarding our standards and policies

IT Infrastructure & Support

• Ensure optimum support for end-users at all times within agreed service levels
• Ensure that relevant IT documentation is maintained and up to date
• Support and maintain the IT Infrastructure security standards to be compliant with the Emerson security policy
• Support and maintain the IT Infrastructure systems and data access to be managed in collaboration with Service Desk
• Support and maintain the IT Infrastructure backup and recovery including Disaster Recovery Planning
• Support and maintain the IT Infrastructure asset management including Hardware lifecycle management and SW licensing
• Support and maintain the IT Infrastructure audit compliance
• Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for: server clients printers and other standardized peripherals data communication (LAN WAN WLAN VPN access and required components) voice communication (local and remote)
• Uses the helpdesk as the central point for all IT issues and service requests

Communication:

• Establish good working relationship with users and other sources of support and assistance
• Build the relationship between IT and the Business to become the trusted partner for delivering value and high levels of Service

Who You Are:

Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences. Taking on new opportunities and tough challenges with a sense of urgency high energy and enthusiasm. Gaining the confidence and trust of others through honesty integrity and authenticity.

For This Role You Will Need:

• College/University degree in a related field or experience may be considered in lieu of formal education
• 0-3 years experience within a general IT environment
• Uses a basic understanding of the IT Field:
  • VMware ESXi / VCenter knowledge
  • Windows Server 2016
  • Cisco networking knowledge
  • CITRIX; MS Remote Access Nutanix
  • Active Directory GPO & policy design and support
  • Security & Compliance tools (e.g. Ivanti/LanDesk WSUS Symantec FireEye)
  • Understanding of PowerBI Dashboard handling
  • IP networking administration and services including DNS DHCP
• Independently completes diverse tasks of the job and applies and enhances knowledge and skill in:
  • Microsoft Windows Operating Systems 10
  • Language: English

Preferred Qualifications that Set You Apart:

• Availability to travel in the designated area/country
• Flexible towards working hours for maintenance activities

Our Culture & Commitment to You
At Emerson we prioritize a workplace where every employee is valued respected and empowered to grow. We foster an environment that encourages innovation collaboration and diverse perspectivesbecause we know that great ideas come from great teams. Our commitment to ongoing career development and growing an inclusive culture ensures you have the support to thrive. Whether through mentorship training or leadership opportunities we invest in your success so you can make a lasting impact. We believe diverse teams working together are key to driving growth and delivering business results.

The philosophy is fundamental to living our companys values and our responsibility to leave the world in a better place. Learn more about our Culture & Values and about Diversity Equity & Inclusion at Emerson.
Moreover our global volunteer employee resource groups will empower you to connect with peers that share the same interest promote diversity and inclusion and positively contribute to communities around us.

We understand the importance of work-life balance and are dedicated to supporting our employees personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding. Our work schedule aims at creating new levels of growth build a stronger community and provide greater professional development for our employees.
Make this great opportunity yours!