Senior IT Application Specialist (ServiceNow Specialist)
Senior IT Application Specialist (ServiceNow Specialist)
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1 Vacancy
Job Description
Just imagine your future with us
At Aurecon we see the future through a very different lens. Do you
Innovation eminence and digital are at the heart of everything we do. Are you excited about the future
Are you driven by the opportunity to work on some of the most challenging and complex projects around the world and to learn from the best We are.
Diversity is at the core of everything we do. We work together to create a culture based on respect trust and inclusiveness. Our differences are what fuel our creativity.
What will you do
The IT Senior Applications Specialist plays a crucial role in the operations and maintenance of the ServiceNow instance and is responsible for customizing configuring and maintaining the ServiceNow platform to meet the organizations needs for managing IT services and operations.
We know the work we do is vital in assisting Aurecons business globally. Here are the key things you will do to bring ideas to life:
Proactively manage the health and performance of the ServiceNow platform through preventive maintenance timely troubleshooting performance monitoring and proactive identification of potential issues.
Drive continuous improvement of the platform to optimise processes and user experience.
Ensure comprehensive documentation of all development efforts i.e. use cases configuration customizations and integrations to facilitate maintainability knowledge transfer and future development efficiency.
Liaise with other staff and/or squads to problem solve and ensure consistency of processes.
Embrace Aurecons safety culture understand and role model adherence to their obligations and actively participate in implementing safe systems of work.
You will also need the following:
Qualifications:
Tertiary qualifications in Computer Science or a related discipline
With at least 4 years experience in implementation/customisation and administration of ServiceNow ITSM and ITOM
Strong experience in application development and support in a Global Shared Services set up
Extensive experience in ServiceNow ITSM and ITOM.
Experienced in platform configuration and customization including scripting and workflow automation to meet business requirements and deliver solutions that adhere to best practices.
Proficient in analysing requirements designing and building service request fulfilment workflows and developing comprehensive documentation.
Experienced in ServiceNow integrations with external systems using Orchestration Web Services Soap calls etc. to sync manipulate and maintain data between ServiceNow and other systems
Strong troubleshooting monitoring and incident resolution skills.
Experienced in ServiceNow OOTB reporting and dashboard creation.
Experienced in maintaining security requirements within ServiceNow instances including but not limited to tasks such as security patch installation upgrades cloning etc
Solid understanding of IT infrastructure ITSM ITOM CMDB asset management business process and e-bonding solutions
Capable of creating automated test frameworks and providing estimates.
Excellent ability to create high quality functional/technical documentation and technical requirements gathering skills.
Excellent Communication Skills to technical and non-technical audience.
Strong Stakeholder Management skills and has worked with a diverse set of stakeholders
Experience in Agile methodology and Scrum
About us
Weve re-imagined engineering.
Aurecon is an engineering and infrastructure advisory company but not as you know it!
For a start our clients ideas drive what we do. Drawing on our deep pool of expertise we co-create innovative solutions with our clients to some of the worlds most complex challenges. And through a range of unique creative processes and skills we work to re-imagine shape and design a better future.
We listen deeply and intently which helps us see opportunities possibilities and potential that others cant. Think engineering. Think again.
Want to know more
You can learn more about what its like to work at Aurecon by visiting the careers section of our website.
If you are intrigued or excited by what you have read then we want to hear from you. Apply now!
Required Experience:
Senior IC
Employment Type
Full-Time
