Process Developer - Voice + Dispute and Chargeback

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.

Inviting applications for the role of Process Developer Voice Dispute and Chargeback!
In this role you have to process non fraud disputes. Process execution would entail working on tasks which are mostly well-defined and routine. Your work area would also require doing data transactions and interaction via calls. As part of operations team your contribution would also come in form of sharing knowledge and standard methodologies which you follow so that both you and the team gain from each other.

You should be Detail oriented and have shown delivery of high quality output with strong focus on fulfilling customer needs and requirements

Able to balance change with ability to adjust to changes in systems & process readily and are Resilient i.e. balance pressure from a variety of factors and situations.

Responsibilities
Executing pre-defined tasks with minimum supervision
Execute transactions and complete the assigned routine tasks within specified time frames and meeting the agreed accuracy levels
Adherence to defined performance level parameters (efficiency quality etc.)
Sharing standard methodologies and process ideas
Identifies problem through audits or customer feedback
Qualifications we seek in you!
Minimum Qualifications / Skills
B. Com Or any other equivalent Graduate degree
Prior experience in Card Dispute/Chargeback/Fraud

Preferred Qualifications/ Skills
Prior exp. Preferably in voice
Proficient in written and verbal English interpersonal skills.
Good knowledge of MS Office.
Ability to type between 40-60 words per minute with more than 90% accuracy

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.