Voice Engineer
Voice Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
Company Overview
POOLCORP is the leading business-to-business distributor of swimming pool and landscape supplies equipment and related outdoor living products. Through our subsidiaries SCP Distributors LLC Superior Pool Products LLC and Horizon Distributors Inc. we operate in more than 440 wholesale Sales Centers worldwide with nearly 6000 employees serving the needs of customers by offering a wide array of products and value-added support.
Our Covington LA headquarters provides exceptional support (i.e. IT HR Finance Marketing Legal Purchasing Sourcing etc.) to each of our Sales Centers. Our extraordinary company culture encompasses a high work ethic an entrepreneurial spirit and a community presence all within a family-oriented work atmosphere. At POOLCORP we strive to employ only the very best.
Why POOLCORP
Because its a place where you can make an impact and grow! At POOLCORP youll find a wealth of opportunities that support your individual and long-term career goals. Our stable work environment is further enhanced by our generous compensation and benefits package. Publicly traded since 1995 POOLCORP is a global organization with a long history of continuous success - clearly making it an industry leader in so many ways!
So end your job search here at POOLCORP Where Outdoor Living Comes to Life!
Location: Corporate Office - 109 NorthPark Blvd. Covington LA 70433
Responsibilities:
Monitor and respond to key infrastructure alarms metrics or security events.
Take ownership of tickets.
Maintain excellent communication with all end users and management.
Train end-users on systems.
Provide escalated support for L1 Support Engineers.
Carry out changes following process requirements.
Ensure all activities comply with the Companys Health & Safety Policy.
Ensure operations adhere to approved procedures processes or Company standards; identify any areas for improvement.
Undertake any reasonable requests that help the Company meet internal and external expectations.
Requirements:
Excellent customer service skills
Ability to prioritize and act proactively
Experience maintaining SLA targets
Desire to share knowledge and develop cross-skills
Customer-focused attitude
Efficient time management skills
High standard of written and verbal communication
Keen attention to detail
General understanding of IP switching and routing (desirable)
Experience responding to alerts and monitoring systems
Microsoft 365 (M365) experience (desirable)
Willingness to learn on the job and self-develop
Exposure to ITIL processes (specifically problem incident and change)
Preferred:
Experience working in a hosted service provider environment
Root cause analysis skills or problem management experience
Voice experience
Knowledge of telephony PBX SIP or H.323
Experience with unified communications or PBX administration (Microsoft Teams Cisco Avaya and Nortel is highly desirable)
Familiarity with Azure AWS Google Cloud or other public cloud services
Private cloud experience or orchestration (SCVMM vCenter)
ITIL certification
Experience using automation tools
Bilingual Military Military Spouses and Veteran applicants are strongly encouraged to apply! We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.
All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.
POOLCORP including all its subsidiaries is a drug-free company and Equal Opportunity Employer By Choice. The Company understands respects and values diversity unique styles experiences identities ideas and opinions while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit develop and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.
Employment Type
Full-Time
