Implementation Engineer (Mandarin speaker)
Implementation Engineer (Mandarin speaker)
Posted on :
24-08-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
24-08-2025
Job Description
Gday!
Twenty years on and counting weve got your back.
Why is ServiceRocket the place for you
- A 20 year tech services expert of many solutions and partnerships with industry giants.
- Our diverse world of Rocketeers lives by our values with a collaborative mindset resulting in a 4.7 rating on Glassdoor.
- Our culture rocks! Youll join a fun-loving and inclusive work environment that supports your professional growth and personal well-being.
- Were recognized for our innovation impact and outstanding customer support even earning the Atlassian Partner of the Year for Co-Selling Excellence award.
What youll be doing
Customer Implementation and Onboarding:
- Partner with Support Operations Sales and Customer Success teams to establish and refine operations related to provisioning our customers
- Guide customers through the initial customer journey points and deliver customer centric solutions to improve overall customer experience
- Iterate and improve on strategies and automations that streamline current workflows and tooling
- Contribute to team knowledgebase when finding solutions to common situations
- Carry out day-to-day strategies for new customer onboarding targeting rapid execution with minimal friction
- Ensure smooth transitions between Sales Implementation Support and CS Teams and foundational success for ongoing customer relationships
- Provide personalized customer implementation with efficient automated workflows.
- Exercise clear communication and collaboration strategies to ensure smooth customer transitions and scalability.
Customer Experience and Relationship Management:
- Build and maintain strong relationships with customers throughout their onboarding and migration journey before transitioning to Customer Success Management
- Champion a customer-first approach that balances personalized support with scalable processes.
Success Metrics:
- Maintain target metrics related to provisioning new customer onboarding efficiency customer satisfaction revenue impact process optimization scalability team performance and strategic alignment.
What youll bring to the table
- Experience working with external customers; Internal sales support and success teams
- Strong cross functional collaboration and customer relationship management
- Familiar with SaaS platforms and cloud-based technologies
- Excellent problem-solving and communication skills
- Desire to learn about cutting edge technologies
- Mandarin speaking is a must
Your expertise
- You are a natural leader
- You are excited to work in a start-up environment; you get in the weeds as part of the team
- You are smart innovative and fun. You bring a sense of humour and humility to work every day
- You maintain a customer-centric mindset
- You love finding solutions to challenging problems
- You are not afraid of conflict and difficult conversations and value transparent communication
Perks
-Stock options: you have the opportunity to participate in the ownership of the company.
-Health insurance: we support you and your familyyour well-being matters.
-Retirement plan/funds saving: we care about your futurewe have diverse plans depending on your location.
-Career pathways program: you can grow horizontally vertically or any way you want.
-Generous monthly fixed allowances including Rockettoria Scholarship & Learning Tech Choice Wellness.
-Generous PTO plus one cultural heritage and community day to celebrate your story family and culture.
Our Selection Process
Our goal is for you to interview us. We want you to meet our team so that you can confirm we are the right company for you.
You will first meet our TA member in charge of the process they will be your tour guide throughout the entire journey and will be there to answer any questions you may have! Then youll meet the hiring team and the executive of the area.
Become a Rocketeer. Join us in enabling fast-growing companies to take off and so will your career!
Additional Information
ServiceRocket is committed to a diverse and inclusive workplace. ServiceRocket is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
*Only shortlisted candidates will be notified*
Although the position is hybrid/remote preferential consideration will be given to candidates based locally to the countrys office in order to better collaborate with our team. This position is not eligible for visa assistance/sponsorship or relocation assistance.
RECRUITING FRAUD ALERT:Your personal information and online safety are important to us. At ServiceRocket recruiters only direct candidates to apply through our official career page at will never request payments ask for financial account information or sensitive information like social security numbers. If you are unsure if a message is from ServiceRocket please email
Employment Type
Full-Time
Key Skills
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