Risk Specialist - Mandarin Speaker, In-Person Investigation - Support
Risk Specialist - Mandarin Speaker, In-Person Investigation - Support
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Salary Not Disclosed
1 Vacancy
Job Description
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Key job responsibilities
Our ideal candidates are individuals with experience in fraud investigations identity verification and authenticating fraudulent documents and invoices. This role will involve interviewing sellers through video call. The working hours will align with business hours in China.
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SOP
Basic qualifications
Proficient in Mandarin (reading listening speaking and writing in simplified and/or traditional Chinese languages) and English with an ability to compose grammatically correct concise and accurate written responses
Strong written and verbal communication skills including the ability to comfortably engage with internal and external customers
Ability to think beyond the Standard Operating Procedures (SOPs) and recommend the right outcome.
Leverages team knowledge across several specialty areas to help resolve recurring seller issues
Demonstrate the ability to self-manage on priority tasks and objectives
Fast learner who seeks out and generously shares best practices
Ability to follow the data wherever it goes and make an accurate decision.
Ability to conduct difficult comprehensive investigations and leave detailed thoughtful
Preferred qualifications
Experience in conducting In-person Verifications is an advantage.
Experience working in relevant industries such as law customer service investigations risk management project management etc.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
