IT Support Officer
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Job Location:
Jakarta Selatan - Indonesia
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Description
About the company
Geekhunter is hiring on behalf of our client a world-class provider of holistic loyalty and rewards solutions.
Job Responsibilities
IT Asset & Infrastructure Management
- Maintain accurate and up-to-date records of IT assetsincluding workstations networking hardware and peripheralscovering inventory condition and usage tracking
- Conduct regular assessments of office IT equipment to ensure functionality and flag needs for maintenance or replacement
- Coordinate and oversee the deployment setup and configuration of hardware software and network infrastructure
Technical Support & Troubleshooting
- Provide first to mid-level support for connectivity device and network-related issues including Wi-Fi stability and LAN setup
- Offer operating system-level support across macOS Windows and Linux environments including basic system administration and driver management
- Assist with printer configuration email setup and standard software installation in alignment with internal IT protocols
Procurement & Vendor Management
- Manage the procurement process for IT and office technology needs ensuring alignment with licensing budget and security compliance standards
- Serve as liaison with external vendors for equipment servicing technical support and maintenance agreements
Security Awareness & Monitoring
- Assess software legitimacy enforce installation of licensed applications and configure systems in accordance with established security protocols
- Install update and manage antivirus and endpoint protection tools; monitor for potential threats and take timely action on alerts
- Conduct preliminary reviews of security event logs and alerts to identify anomalies such as unauthorized application activity or firewall breaches
- Monitor network traffic for unusual patterns or potential misuse; ensure secure decommissioning of hardware containing sensitive information
Reporting & Compliance
- Prepare and maintain documentation related to IT asset utilization repair activity procurement tracking and incident reports
- Support compliance initiatives and internal audits through systematic documentation of inventory usage logs and security procedures
Job Requirements
- 23 years of experience in IT Support or related functions
- Proficient with operating systems including Windows macOS and Linux
- Skilled in resolving hardware software and basic networking issues
- Experienced in managing IT assets across their lifecycle including inventory and condition assessments
- Working knowledge of cybersecurity fundamentals including software authentication and threat mitigation
- Capable of monitoring internet usage and responding to low-level security alerts
- Familiar with secure data handling practices and proper disposal of sensitive hardware
- Strong documentation skills for asset tracking procurement summaries and incident reporting
- Comfortable working with vendors and supervising basic technical implementations
- Excellent organizational communication and analytical problem-solving abilities
- Relevant IT certifications (e.g. CompTIA A Network) are a plus
- Experience with IT asset management tools or support ticketing systems is advantageous
Benefits
- Competitive Salary
- BPJS Kesehatan & Ketenagakerjaan
- THR
- Working Tools Provided
- Learning and development provided
- A sabbatical program
Required Experience:
Unclear Seniority
Key Skills
- IT Experience
- Mac Os
- Active Directory
- Computer Networking
- Mobile Devices
- Windows
- Remote Access Software
- Help Desk
- IT Support
- Operating Systems
- Technical Support
- Troubleshooting
About Company
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