Customer Service Representative
Customer Service Representative
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Job Description
The customer is the focus of everything we do and millions of end users rely on our products daily. We believe in the value of empowering Customer Service Representative with the resources to solve critical problems for the future of our business which is why we need you.
Position Responsibilities:
Deliver administrative and customer service to Group Life & Medical clients and various distribution channels for meeting company objectives.
Complete record updating in line with qualified standard within service time frames
Provide support to agents brokers and peers to resolve problems.
Provide professional advice to help clients to resolve the administrative or operation issue.
Liaise coordinate and manage clients special request with various departments.
Maintain good customer relationship and provide tailor made service to VIP clients.
Support the handling of customer complaints
Support to deliver customer service program or special project.
Required Qualifications:
Degree/diploma holder
Around 3-5 years relevant work experience preferably in Group Life/Medical operations and services in Group Life/Medical Insurance Industry
Responsible and attentive to details
Good customer focus and follow-up skills
Mature independent outgoing and able to work under pressure
Excellent communication and presentation skills
Strong PC and word processing skills (both English and Chinese)
Excellent command of spoken and written English and Chinese Putonghua is preferable
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Working Arrangement
Required Experience:
Unclear Seniority
Employment Type
Full-Time
