Bilingual Research Benefits Administrator
Bilingual Research Benefits Administrator
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Job Description
The AdminAdvantage Administration team within the Manulife Group Benefits organization links people technology and expert services to simplify benefits administration and provide a consistent powerful member and client experience. Our vision is to be recognized as the partner of choice within the industry for benefits solutions and benefits administration services.
As a team member you will support large corporate clients coordinating efforts to provide world-class benefits administration and customer service. Our clients trust the administration of their group benefits to us and you will be part of a team that delivers outstanding results to those clients and our members.
AdminAdvantage Administration is looking for a Bilingual Research Benefits Administrator to join our team. The successful candidate will manage client and plan member inquiries related to eligibility processes and will be required to collaborate with other Manulife teams inside and outside of AdminAdvantage focusing on the customer through all processes.
If you enjoy working in a fast-paced changing environment where every day brings something new and innovative ideas are encouraged you may be the candidate we are looking for!
Position Responsibilities:
Act as the Plan Administrator for large clients with complex plans by managing the day-to-day administration of assigned policies including terminations changes retirements and processing of member updates through benefits administration software.
Have a clear understanding of the impact on eligibility as related to Payroll/Pre-Authorized Debit processing.
Process all member-related eligibility requests daily.
Manage the client inbox items submitted by the employers and provide follow-up within the set Service Level Agreement in place.
Administer all member eligibility processes in accordance with the client-specific Admin guide.
Research and analyze member eligibility-related issues understand the root cause correct the issue and suggest preventive measures for future occurrences.
Be the subject matter expert for the client plans for which you have accountability.
Take ownership of troubleshooting member-related issues by researching all existing documentation before escalating to the next level.
Provide accurate and thorough answers to client requests and questions.
Partner with the Call Centre Representatives and other Group Benefits resources to resolve issues and process requests received.
Provide support to the implementation team on the installation of new business and ensure that delivery deadlines are met.
Required Qualifications:
- Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.
The customer service profession isnt new to you. Youve spent at least 3 years growing your knowledge skills and experience in this line of work and you have a clear track record of success in delivering excellent service in a fast-paced professional environment.
You have excellent knowledge of MS applications & communication tools.
Preferred Qualifications:
You never lose sight of the customer their needs and experience doing business with us. You put the customer at the center of everything you do.
You have top-notch communication skills and can communicate complex ideas in a manner that can be easily understood.
You learn pick up new ideas concepts technologies and tools easily.
You have an approachable style that just makes people want to work with you and that helps build great relationships between other people and groups.
You demonstrate accountable behaviours you take initiative and show ownership in everything you do.
You go with the flow and can adapt to change and even embrace it.
You maintain your composure and best self during challenging times or challenging interactions.
Youre comfortable driving solution progress forward even when your team doesnt have all the answers with the unknown and uncertain is no big deal for you.
Youre a capable and innovative problem-solver using sound judgement to make business decisions that drive results and solve customer problems.
You dont like to stand by when you notice that theres something that could work better for your team or Manulife. You want to improve things and you do something about it!
You know how to build successful relationships with your coworkers whether they are sitting across the table from you or across the globe.
You realize that the need to continue to learn and invest in your development is a never-ending journey.
When you join our team:
Well empower you to learn and grow the career you want.
Well recognize and support you in a flexible environment where well-being and inclusion are more than just words.
As part of our global team well support you in shaping the future you want to see.
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About Manulife and John Hancock
Manulife Financial Corporation is a leading international financial services provider helping people make their decisions easier and lives better. To learn more about us visit is an Equal Opportunity Employer
At Manulife/John Hancock we embrace our diversity. We strive to attract develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment retention advancement and compensation and we administer all of our practices and programs without discrimination on the basis of race ancestry place of origin colour ethnic origin citizenship religion or religious beliefs creed sex (including pregnancy and pregnancy-related conditions) sexual orientation genetic characteristics veteran status gender identity gender expression age marital status family status disability or any other ground protected by applicable law.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process contact .
Referenced Salary Location
Montreal QuebecWorking Arrangement
Salary range is expected to be between
$44775.00 CAD - $74625.00 CADIf you are applying for this role outside of the primary location please contact for the salary range for your location. The actual salary will vary depending on local market conditions geography and relevant job-related factors such as knowledge skills qualifications experience and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.
Manulife offers eligible employees a wide array of customizable benefits including health dental mental health vision short- and long-term disability life and AD&D insurance coverage adoption/surrogacy and wellness benefits and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays vacation personal and sick days and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S. please contact for more information about U.S.-specific paid time off provisions.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
