Senior Merchant Operations Coordinator (Open to work night shift)
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Our Journey
ShopBack began in 2014 as a late-night spark of inspiration between Henry and Joel not just to build a Cashback platform but to reimagine how brands and consumers connect. As former advertisers they understood the limitations of traditional marketing and saw an opportunity to deliver more value on both sides. That idea quickly turned into action with the first prototype built during a 24-hour sprint. Today ShopBack serves over 50 million users across 13 markets partners with 20000 merchants and powers over half a million transactions daily. Were building The Worlds Most Rewarding Way to Shop and looking for bold driven individuals to join us.
Your Adventure Ahead
- Execute commercial rates setup and other operational tasks based on a set of SOPs reliably and accurately within SLAs
- Understand merchant specific requirements and conduct checks accordingly
- Monitor issues and conduct daily quality control tasks
- Provide support for markets with accuracy and promptness to meet SLAs
- Properly escalate unresolved issues to the appropriate internal teams after due diligence checks and follow through with resolution
- Support testing and QAs for new operations processes
Essentials to Succeed
- 1-3 years experience in an Operations role. Experience in e-commerce industry is an added advantage.
- Maintain a thorough understanding of the latest SOPs and any updates or revisions
- Strong attention to detail and Initiatives to clarify and understand changes and deviations of processes
- Good communication skills with a strong customer focus
- Basic analytical and troubleshooting skills. Able to use dashboards/ MS Excel/ Gsheets functions for basic data processing and analysis
- Enable 24/7 support with a minimum 30% availability on shift schedules at Out-of-Office Hours
- Demonstrated use of Generative AI tools (e.g. ChatGPT Cursor) to develop new or improve workflows enhance productivity and drive efficiency at scale.
ShopBackers DNA
Grit -We tackle all challenges head-on working together to solve problems and achieve success.
Hunger- We value hard work and having relentless drive.
Speed -We move fast and have a bias for action all to deliver maximum impact.
Impact -We focus on results always aiming for the best possible outcomes and timelines.
Growth -We embrace a growth mindset constantly striving to learn improve and excel in our roles.
Exclusively for ShopBackers
Career progression pathsand opportunities to take on greater challenges that help you realise your ambitions.
Be part of a winning teamon a journey to global scale.
Competitive compensationbased on your performance.
Candid open and collaborative culturewhere feedback is valued for everyone to grow and improve every day.
Work-From-Anywhere benefitto enable you to thrive personally and professionally.
ShopBack is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race color religion sexual orientation national origin age disability genetic information veteran status or any other protected status under applicable laws. Join our team and help us make a difference!
Required Experience:
Senior IC
Key Skills
- Crisis Management
- Restaurant Experience
- Customer Service
- Computer Skills
- Interviewing
- Math
- Warehouse Experience
- Sterile Processing
- Warehouse Management System
- Leadership Experience
- Supervising Experience
- Manufacturing
About Company
Latest discount coupons, promo codes & vouchers for your online shopping. Plus FREE cashback rewards from ShopBack. Best deals & promotions!
