Healthcare Appointment Coordinator
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Job Location:
National Capital Region - Philippines
Monthly Salary:
USD 750 - 750
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
This is a remote position.
Client Timezone: Australian Eastern Time (Melbourne)
Responsibilities:
- Handle incoming phone calls for appointment bookings across three different clinic locations
- Manage appointment rescheduling and cancellations for sports doctors physiotherapists and podiatrists
- Conduct appointment confirmation calls to reduce no-shows
- Provide initial intake support and basic information to patients
- Transfer complex inquiries to the Australian front desk team during business hours
- Handle patient complaints following established scripts and escalation procedures
- Maintain accurate appointment records across different clinic systems
- Communicate professionally with patients while managing high call volumes
Requirements
- Excellent English communication skills with a clear phone manner
- Strong customer service background with healthcare experience
- Ability to think critically and make appropriate decisions about call routing
- Attention to detail for managing appointments across multiple clinic locations
- Professional demeanor when handling patient complaints and sensitive situations
- Ability to learn and follow different procedures for each clinic location
- Comfortable working with appointment booking systems and basic CRM tools
Scope:
- Full-time position (40 hours per week) or part-time option (20 hours minimum)
- Supporting three separate clinic locations with different pricing and procedures
- Primary focus on appointment management rather than clinical or medical advice
- Work closely with Australian front desk teams for seamless patient experience
- Handle high volume of calls during peak booking periods
- Opportunity for growth as clinics continue to expand operations
Benefits
Independent Contractor Perks
- HMO Coverage for eligible locations
- Permanent work from home
- Immediate hiring
Required Skills:
Excellent English communication skills with a clear phone manner Strong customer service background with healthcare experience Ability to think critically and make appropriate decisions about call routing Attention to detail for managing appointments across multiple clinic locations Professional demeanor when handling patient complaints and sensitive situations Ability to learn and follow different procedures for each clinic location Comfortable working with appointment booking systems and basic CRM tools
Company Industry
IT Services and IT Consulting
Key Skills
- Revenue Cycle Management
- HIPAA
- Healthcare Management
- PMBOK
- Microsoft Outlook
- Project Leadership
- Data Management
- Project Management
- Affiliate Marketing
- Project Management Software
- Supervising Experience
- Workday
