Fraud Analyst (US Based Client) | Hybrid
Fraud Analyst (US Based Client) | Hybrid
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1 Vacancy
Job Description
Employment Type: Full-Time Employment
Work Setup: Onsite for 3 months followed by a transition to a hybrid setup.
Work Schedule: Night Shift (Eastern Timezone)
Location: Eastwood City Cyberpark Eastwood Avenue Quezon City Philippines 1110
Salary Package: 35000 PHP to 50000 PHP/Monthly
Position Overview:
The Home Solution Center Fraud Analyst should be able to identify and mitigate fraud activity monitor and review high risk transactions review transaction reports for trending analysis and fraud mitigation interact with external and internal customers to champion fraud policies and procedures and other duties
as required in a high pace ecommerce environment.
Duties and Responsibilities:
- Monitor real time queues and identify high risk transactions within the ecommerce platform.
- Observe customer transactions to identify fraudulent activity.
- Identify fraudulent transactions and cancel them from further processing.
- Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
- Recommend anti-fraud processes for changing transaction patterns and trends.
- Answer phone inquiries from internal and external customers pertaining to cases that have been worked.
Job Requirements:
- Bachelors Degree of any related field
- Atleast 2 years of experience as a Fraud Analyst
- Handled a US based client is a must.
- Amenable to work in Eastwood Libis Quezon City during onboarding period.
Required Skills and Competencies:
- Self-disciplined diligent proactive and detail oriented
- Time management organizational and problem-solving skills
- Proven ability to work in fast paced dynamic environments where decisions are made without compromising on customer experience and financial losses
- Proficiency with Microsoft Office Suite including Word Excel and Outlook
- Excellent verbal and written communication skills
- Computer & Typing literacy/proficiency working with multiple software applications/screens simultaneously
- Excellent organizational skills; ability to execute multiple objectives concurrently
- Bilingual preferred
What benefits await you by joining Intelassist
- Global career advancement and networking opportunities.
- Access to both virtual and on-site intensive courses for career and personal development enhancement.
- Monetary rewards for successful referrals that are hired.
- Guaranteed weekends off and a total of 20 paid leave days upon regularization.
- Collaborative work environment
- Eligibility for Health Maintenance Organization (HMO) coverage starting from the first month of employment with coverage of up to 80000 PHP per illness.
WHY INTELASSIST
We grow together. We value your effort. We aim to empower you.
Required Experience:
IC
Employment Type
Full-Time
