Business Analyst Service Management
Business Analyst Service Management
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1 Vacancy
Job Description
Introduction
Are you driven by the challenge of enhancing user experience through smart process and system improvements Do you enjoy translating business needs into effective solutionsWe are looking for aBusiness Analyst with a strong analytical mindset and a holistic view to enhance and expand our Salesforce Service Cloud template and related business services.
This position is part of the E-Business team within the Commercial Operations department. Together with our colleagues in Sales Operations and Brand Coordination we provide a variety of shared services aimed at enabling our 20 local offices across Europe to run as efficiently and productively as possible.
You will act as a bridge between the team and multiple stakeholders including: Customer Service Team Product Owner Global Process Owner and the global head office in Japan.
Your mission:deliver the best possible Service experience for usersby defining validating and designing new or improved business servicesboth internal and customer-facing.
The Challenge
Identify and drive improvements across the end-to-end service journey by proactively analyzing pain points and proposing effective user-centric solutions.
Collaborate with stakeholders to elicit analyze and manage business and solution requirements using industry best practices and analysis tools
Develop business cases for improvements to help take data driven decisions
Drive the implementation of Salesforce Service Cloud and related service initiatives across different departments mitigate risks resolve issues and ensure on time delivery
Contribute to cross-functional projects involving Service and Warranty
Operate effectively within small and large teams independently serving as a proactive change agent and advocate for sustainable transformation
What are we looking for
A relevant Bachelor or Masters degree
3-5 years of experience in system maintenance/improvements or similar preferably in an international B2B environment
Customer & result oriented with a proactive attitude
You feel comfortable in a dynamic international environment and are a self-starter and team player
Analytical and Data-driven: Base your proposals on facts rather than opinions
You are accurate and have an eye for detail
Fluent verbal and written communication skills in English
Experience in (Customer) Service Management is a big plus
Working knowledge of Salesforce Service Cloud is a plus
Knowledge of and certification in Salesforce CRM (such as Salesforce Administrator) is a plus
What do we have to offer
Shimano and its subsidiaries offer a pleasant informal working environment with colleagues who work well together and are proud to work for Shimano. Next to good working conditions Shimano offers you the opportunity to work in a responsible and challenging position within a dynamic international and ambitious environment. Together we want to win therefore we have a strong focus on team achievement.
How to get in touch!
If you have any questions regarding this vacancy please get in touch with:
Required Experience:
IC
Employment Type
Full-Time
