Medical Support Assistant (Pharmacy Services)
Medical Support Assistant (Pharmacy Services)
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$ 19 - 22
1 Vacancy
Job Description
CLOSING DATE: Tuesday September 02 2025
Salary Range: $19.06 - $22.88/Hour
**APPLICANT MUST HAVE A VALID UNRESTRICTED INSURABLE DRIVERS LICENSE**
** RESUME AND REFERENCES ARE REQUIRED**
ESSENTIAL DUTIES FUNCTIONS AND RESPONSIBILITIES
- Informs patients which pharmacy department to check in with once they arrive at the pharmacy (Main Pharmacy or Refill Pharmacy).
- Greets and directs patients families and visitors utilizing public relation principles and practices when checking into the pharmacy department or over the phone.
- Answers incoming phone calls takes messages transfers calls always in a professional manner.
- Communicates with the appropriate pharmacy staff to ensure there is no delay in patient care and communicates to patients any issues that arise.
- Work as part of the pharmacy department team to ensure hospital staff and patient requests are handled in a timely manner.
- Assists patients with general clinical inquiries and forwarding more complicated questions to appropriate pharmacy personnel if needed.
- Enters in patient refill requests with appropriate information for any patient refill requests.
- Greets each staff member coming into the pharmacy and assists as appropriate or directs to another pharmacy staff member to assist.
- Keeps track of all persons entering the pharmacy and walks non-pharmacy personnel around the pharmacy to the appropriate destination.
- Maintains adequate supplies in the pharmacy rooms by restocking supplies and ensuring fill stations and counseling rooms are organized.
- Helps patients by greeting them in person or by telephone to answer questions or respond to requests and prioritizing if inquiry should be referred to a Pharmacist.
- Assists with orientation of new staff.
- Utilizes the electronic health record system Resource and Patient Management System (RPMS) and Script Pro to perform daily tasks and patient intake.
- Assists promotes and supports compliance with established Centers of Medicare and Medicaid Services (CMS) standards.
- Ensures compliance with Privacy and HIPAA standards.
- Adheres to Universal Precautions Infection Control protocols and established Hand Hygiene standards.
- Completes all yearly required trainings by the indicated due dates.
- Supports and promotes unit facility and FDIHB vision and mission objectives.
- Assists in the clinical work areas as needed.
- Responsible and accountable for ensuring completion of or attendance at required annual mandatory trainings.
- Performs other duties as assigned.
MANDATORY MINIMUM QUALIFICATIONS
Experience:
One (1) year experience in a clerical healthcare setting.
Education:
High School Diploma or Equivalency (HSE).
** Please email degree transcripts license and certifications to **
NAVAJO/INDIAN PREFERENCE:
FDIHB and its facilities are located within the Navajo Nation and in accordance with Navajo Nation law has implemented a Navajo/Indian Preference in Employment Policy. Pursuant to this Policy applicants who meet the minimum qualifications for this position and who are enrolled members of the Navajo Nation will be given primary preference in hiring and employment for this position and members of other federally recognized Indian tribes will be given secondary preference. Other candidates will be considered only after all candidates entitled to primary or secondary preference have been fully considered.
Employment Type
Full-Time
