Desktop & Windows Systems Technician
Desktop & Windows Systems Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Provide expert-level technical support for Windows 10 and Windows 11 operating systems.
- Troubleshoot and resolve hardware and software issues for end-users.
- Image and deploy new Windows hardware to users as needed.
- Manage and maintain IT hardware inventory ensuring accurate records and availability.
- Utilize Service-Now (or similar ticketing system) for tracking and resolving technical support requests.
- Contribute to IT infrastructure and systems project management initiatives.
- Apply ITIL principles to enhance IT service delivery and efficiency.
- Communicate clearly and professionally with end-users and team members both verbally and in writing.
- Demonstrate technical expertise in desktop or IT support roles.
- Maintain proficiency in hardware imaging processes and inventory management.
- Exhibit strong troubleshooting problem-solving and project management skills.
- Utilize knowledge of ITIL practices and experience with IT service management platforms.
Employment Type
Full-time
