Customer Success Manager (CSM) at Movam Technologies
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
JOB TITLE: Customer Success Manager (CSM)
JOB LOCATION:Lagos
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JOB DETAILS:
- We are seeking proactiveCustomer Success Managersfocused onclient retentionandaccount expansion. The ideal candidates will build strong client relationships drive product adoption and identify growth opportunities.
Key Responsibilities
- Develop trusted relationships with clients to ensure satisfaction and long-term retention.
- Drive product adoption and value realization for clients.
- Proactively identify upsell and cross-sell opportunities to expand accounts.
- Serve as the main point of contact for client needs feedback and escalations.
- Collaborate with internal teams (sales support and product) to deliver exceptional client experiences.
- Monitor client health metrics and implement strategies to reduce churn.
Requirements
- 3 years of experience in Customer Success Account Management or a similar role.
- Proven track record of driving retention and account growth.
- Strong communication relationship-building and problem-solving skills.
- Ability to analyze client data and deliver actionable insights.
- Proficiency in CRM tools (e.g. Salesforce HubSpot Gainsight).
- Bachelors degree in Business Communications or a related field.
Why Join Us
- Play a key role in ensuring customer success and driving business growth.
- Competitive compensation and professional development opportunities.
HOW TO APPLY
To apply for the ongoing Movam Technologies job opening visit the jobAPPLICATION PORTALto submit your application!
Required Experience:
Manager
Key Skills
- Risk Management
- Conflict Resolution
- Incident Reports
- Justices
- Legislative Process
- Emergency
- Rescue Operations
- safety compliance
- Professional Development
- Access Control
- Personnel Management
- Safety Management
- Risk Assessments
- General Public
- Social Events
