Peer Support Specialist - Mobile Crisis Team (MCT)

The Peer Support Specialist on the Mobile Crisis Team (MCT) programs provide immediate and non-clinical support to individuals experiencing acute mental health or substance use crises. Utilizing their lived experience with mental health or substance use challenges they contribute to the crisis intervention team offering empathy understanding and practical assistance to promote stabilization and recovery.

Duties/Responsibilities:

• Respond to crisis situations in community settings and in homes.
• Provide de-escalation and emotional support to individuals experiencing a crisis.
• Share personal lived experience to inspire hope and recovery.
• Assist in de-escalation techniques and crisis intervention strategies. Model coping strategies.
• Provide insights from a lived experience perspective to enhance the understanding of the crisis team.
• Assist with initial assessment to identify individual needs during a crisis.
• Advocate for patients and provide guidance and support that is self-driven for an individual to identify their own recovery pathway.
• Collaborate with the crisis team and individual to set short-term goals.
• Assist in developing and implementing crisis management plans safety plans relapse prevention plans and coping strategies.
• Educate on overcoming crises decreasing isolation and promoting connection with others.
• Maintain accurate and detailed client progress notes and peer notes documenting observations interactions and any notable incidents.
• Answer the crisis telephone providing immediate support and appropriate interventions when necessary.
• Find access and offer community resources to address the diverse needs of individuals in crisis.
• Communicate with and foster positive working relationships with team members and external community organizations/resources.
• Attend scheduled team meetings to collaborate with colleagues discuss individual cases and contribute to overall program development.
• Attend weekly peer-to-peer supervisions to receive and provide support share experiences and engage in professional development.
• Safely transport individuals to necessary locations as needed.
• Perform billing tasks as needed ensuring accurate documentation and compliance with relevant regulations.
• Work closely with law enforcement first responders and multidisciplinary team to ensure effective crisis response and resolution.
• Provide follow-up support to individuals after a crisis response in a timely manner documenting follow-ups accurately.
• Be willing and flexible to assist CRSS team as needed.

Required Skills/Abilities:

• Demonstrates commitment to and practices in line with Bowen Healths core values which are: respect integrity mission and stewardship.
• Share direct experience in mental help or substance use challenges.
• Ability to work collaboratively in a fast-paced high-needs environment
• Ability to establish respectful and trusting peer-to-peer relationships
• Knowledge of recovery and wellness planning.
• Demonstrate a clear understanding of and the ability to comply with HIPAA privacy and security regulations
• Complete all administrative paperwork in UKG and Company Mileage if applicable.
• Support the team and be respectful of others.
• Attend all mandatory meetings and trainings scheduled by the Learning & Development Team or supervisor.
  • Complete General Orientation upon hire.
  • Complete Annual All Staff Training every year on the required topics assigned by the Learning & Development Team.
  • Complete all mandatory trainings assigned by the Learning & Development Team or supervisor related to the position within the appropriate time frame.
• Abide by all company policies and procedures which include but are not limited to:
  • Anti-harassment
  • Ethics
  • Affirmative Action and Diversity
  • Maintenance of Organizational Licensure and Accreditation
  • Drug-free Work Environment
  • HIPAA/Confidentiality and Security of Client Information
  • Corporate Compliance
  • Environment of Care
  • Infection Control

Required Qualifications:

• Education: High School Diploma or GED required.
• Certificate or Professional License: Certified Peer Support Professional Certification (CPSP) Certified Addiction Peer Recovery Coach Certification (CAPRC) or Certified Addiction Recovery Coach (CARC) required.
• Must have Crisis Peer Credential or be willing to obtain within 90 days of hire.
• Experience: Requires one (1) year of experience providing peer support services.
• Certificate or Professional License Required:
  • CPI (Crisis Prevention Intervention) - certification must be obtained after hire and prior to providing direct patient care. This certification must be maintained and kept current through employment.
  • BLS (Basic Life Support) and First Aid - certification must be obtained after hire and prior to providing direct patient care. This certification must be maintained and kept current through employment.
• Valid drivers license and active liability insurance.
• A reliable vehicle is required for this position.
• Satisfactory results from criminal and driving record background checks
• Must be a minimum of 18 years of age.

->As a State-Of-the-Art Healthcare Organization and a Federal Contractor Agency we require allindividuals who join Team Bowen to receive a TB test and flu shot between the months of October - Marchtofurther protect our staff and the patients we serve. There are options for exemption applications but approval is not always guaranteed.

Promise of Equal Opportunity and Fostering a Fair and Respectful Workplace:

Bowen Health is an equal opportunity employer committed to fostering an inclusive diverse and respectful workplace. We comply with all applicable laws including the ADA and OSHA regulations and provide reasonable accommodation for qualified individuals with disabilities. Safety is a priority for all employees.

Bowen Health prohibits discrimination based on race color religion sex national origin age disability genetic information veteran status sexual orientation gender identity or other protected statuses. Bowen Health is dedicated to creating opportunities for all employees to thrive and support our mission of compassionate care.

Required Experience:

Unclear Seniority