Senior Workforce Manager | Antipolo
Senior Workforce Manager | Antipolo
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies helping its clients represent protect and grow their brands. Leveraging a cloud-based infrastructure TaskUs serves clients in the fastest-growing sectors including social media e-commerce gaming streaming media food delivery ride-sharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twenty-three locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an ever-changing world.
What We Offer: At TaskUs we prioritize our employees well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
What does aSeniorWorkforce Managerreally do Think of yourself as one of the key leaders of the department so not just anyone is qualified for this role! We make sure we get the best of the best after all we are a ridiculously good company so we make sure our employees are top notch. So come on now we need your full concentration because its time to imagine what its like being a Workforce Manager.
Imagine yourself going to work with one thing on your mind:to deliver the worlds best customer experience by striking a balance between service and cos you tackle your new tasks for the day you know that it will lead to one thing: that you will supervise the Operational and fiscal activities of the Workforce Management team.
As aSeniorWorkforce Manager you will ensure accuracy of billing processes and procedures for all clients within the site. You will identify and report on account profitability opportunities and recommend strategies to improve campaign processes. You will be held accountable for schedule adherence service level absenteeism and other applicable service and efficiency metrics. Along with this you will forecast and prepare for voice and non-voice volume and monitor seat occupancy average handle time and other factors to measure campaign performance. You will also work closely with stakeholders and clients to resolve manpower staffing and scheduling concerns. You will manage the campaign in accordance with company policies procedures and client service level metrics and expectations.
Do you have what it takes to become a Senior Workforce Manager
What is it were looking for Since this is a Managerial post we need someone who is seasoned someone with leadership and organizational skills to even call themselves one. If you have been managing people and teams in a Workforce Manager post for at least 3 years then its you we are looking
for!
We need someone who has the ability to manage multiple complex ongoing tasks and projects. Someone who has a high attention to detail and has a strong desire to optimize procedures and processes. We need someone who is proficient in statistical analysis and possesses good computer and software skills. Someone who has a working knowledge of database applications such as MS Office (Excel Outlook Powerpoint) or the ability to learn technology very quickly. We also need someone to put in knowledge on Capacity planning. Forecasting and knowledge in Google Suites is a plus!
Wed be eager to speak to you if you have strong verbal and written communication skills a high achiever and self-starter; but most importantly youve got to have a people first leadership and coaching style.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Manager
Employment Type
Full Time
Key Skills
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