Customer Communications Centre Advisor
Customer Communications Centre Advisor
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Job Description
Working Hours: Monday to Friday 8am4:30pm
Contract Type: Hybrid (Office-based for 6 months then hybrid)
Join Our Team as a Customer Communications Centre Advisor
Are you a recent graduate or early in your career and looking to make a real impact At bpha were not just offering a jobwere offering a long-term career development opportunity.
About the Role
As a Customer Communications Centre Advisor youll be the first point of contact for our customershandling queries via phone email WhatsApp and social media. Youll diagnose repairs review accounts and signpost services all while delivering exceptional customer service.
Youll be empowered to:
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Resolve customer queries at first contact
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Collaborate across departments to find solutions
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Support new colleagues through buddying and training
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Continuously develop your skills through training in general and repairs enquiries
What Youll Bring
Were looking for individuals who are:
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Excellent communicators with a professional telephone manner
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Empathetic and customer-focused
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Proficient with IT specifically MS Office
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Able to prioritize and manage time effectively
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Educated to GCSE level (AC in English and Maths)
Experience in customer service of some description is a must but this doesnt have to have been in housing or in a directly comparable environment. We value potential and attitude just as much as experience.
Why bpha
We live by our values:
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We take responsibility doing the right thing not the easy thing
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We show empathy listening and understanding every customer
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We are better together collaborating and celebrating diversity
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We are ambitious always learning and striving to be the best
With structured development pathways and a culture of support bpha is the perfect place to start and grow your career.
INDLOW
About us
bpha is a Housing Association located in the Oxford to Cambridge arc which is committed to providing its customers with high quality value for money services whilst continuing to develop energy efficient sustainable and affordable housing.
We are a leading provider and developer of affordable homes for rent sheltered residential care and shared ownership.
We work together with communities to improve opportunities independence and quality of life for our residents and to benefit the wider community. We bring people together and run and support a wide range of community activities.
All the money we make is used to invest in existing homes to enable us to build new homes and to deliver new and improved services.
We own or manage over 19500 homes and over 500 staff.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities customers and fellow colleagues. So that we can realise our vision together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us they arent simply little extras added on at the end theyre fundamental parts of what we stand for from the very beginning. As standard.
Thats why at bpha we reward our employees by making sure we give them a supportive and caring environment that empowers them to be happy healthy and inspired every day.
- Holiday entitlement of 28-33 days a year plus public holidays
- Contributory pension scheme
- Competitive pay
- Life assurance cover
- Private healthcare
- Mental Health First Aid
- Counselling service
- Eye tests
- Discounted gym membership
- Cycle to Work scheme
- Free annual flu jabs
- Wellbeing activities and events
- Free fruit and refreshments
- Long service award
- Annual staff recognition awards
- Discretionary reward scheme
- Annual volunteering day
- Social events clubs and activities
- Breakout areas
- Onsite cafe/restaurant at headquarters
- Opportunities for professional training and qualifications
- Workshops and training sessions for new skills
- A fresh and modern eLearning platform
Documents
Required Experience:
Unclear Seniority
Employment Type
Unclear
