Governance & Stakeholder Experience Manager

As Governance & Stakeholder Experience Manager with Ecolabs GBSolutions (GBS) team you will be responsible for executing on the Strategy & Governance Teams priorities and Service Excellence processes (Stakeholder Experience Management Relationship Management and Governance). You will assist and partner with the Strategy & Governance leader to deliver on objectives create a leading practice shared service organization manage stakeholder relationship processes and ensure strong governance of GBS processes.

Location: Buenos Aires Argentina

Level: C5

Whats in it For You:

• The opportunity to take on some of the worlds most meaningful challenges helping customers achieve clean water safe food and healthy environments

• The ability to make an impact and shape your career with a company that is passionate about growth

• The support of an organization that believes it is vital to include and engage diverse people perspectives and ideas to achieve our best

• Be part of an outstanding team with relentless focus on improvement and exceeding our customers expectations

What You Will Do:

Relationship & Stakeholder Experience Management

• Responsible for developing and implementing stakeholder engagement plans gathering stakeholder feedback (within GBS and with GBS stakeholders) and identifying opportunities based on feedback. This will be done both colloquially and through standard channels such as surveys

• Responsible for ensuring stakeholders receive feedback outcomes for improvement opportunities and maintaining stakeholder engagement activities and outcomes using dashboards and other visual mechanisms through partnership with the Insights team

• Responsible for providing updates to GBS leadership on engagement activities and status

GBS Governance

• Responsible for maintaining and improving the GBS Governance Framework and ensuring all stakeholders are aware of their responsibilities

• Responsible for ensuring service delivery teams around the globe are following the governance model and information is cascading properly gathering feedback on governance model and making changes where applicable

• Create implement and maintain a workflow approach (in ServiceNow) for GBS stakeholder issues and needs tracking and ensure open issues are closed in a timely manner and satisfy the needs of the stakeholders

• Responsible for maintaining the Service Catalog including its migration into ServiceNow

• Responsible for preparing content for strategic Governance Forums: maintaining & improving meeting templates creating executive leadership meeting content and content related to Stakeholder Experience

Minimum Qualifications:

• Bachelors degree from an accredited institution ideally in the areas of Public Relations Corporate Communications Marketing or related field.

• 8 years relevant work experience including experience with stakeholder or customer experience management survey development and analysis and/ or business process governance ideally within a Shared Services of Global Business Services function

• Excellent spoken and written English

• Excellent communication organizational and planning skills

• Leadership presence and demonstrated ability to build and maintain strong relationships

• Effective presenter capable of engaging with teams at all levels

• Ability to work collaboratively with global cross-functional teams to effectively engage a diverse global stakeholder base.

• Ability to analyze data and feedback to identify trends insights and areas for improvement.

Preferred Qualifications:

• Prior experience in a governance role developing governance frameworks and policies within a shared services or global business services role in a large B2B organization

• Project Management training or certification

• Change Management training or certification

• ServiceNow project implementation experience

• Experience in using PowerBI