Regional Customer Experience Manager (Oil & Gas)
Regional Customer Experience Manager (Oil & Gas)
Posted on :
23-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Description
Requirements
Benefits
To manage the regional Service Support team and own the customer experience within a specific geographical area. This role ensures the quality resolution of all customer issues and acts as the bridge between regional partners and the central command.
Duties & Responsibilities
- Handle complex customer issues that cannot be resolved by the Service Support Supervisors.
- Manage coach and oversee the daily workload case management and performance of the regional team of Service Support Supervisors and Officers.
- Prepare and present regular reports on regional service trends challenges team performance and customer sentiment to the Head of Customer Success.
- Provide actionable feedback to central operations based on on-the-ground intelligence to drive service improvements.
Key Interfaces:
- Internal: Head of Customer Success Service Support Supervisors Key Partner Stations.
- External: Customers within the region.
Requirements
- BSc in Business Administration or a related discipline.
- 5-7 years of experience in customer service with at least 2 years in a team lead or supervisory role.
- Direct experience in Nigerias downstream oil and gas retail sector is mandatory.
- Strong understanding of customer service principles and practices.
- Excellent leadership coaching and conflict resolution skills.
- Willingness to travel within the designated region.
Benefits
- Private Health Insurance
- Opportunities for Professional Growth and Career Advancement
- Paid Time Off
- Training & Development
- Competitive salary
- Collaborative and supportive work environment
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
