(Associate) Customer Experience & Distributor Excellence Manager
(Associate) Customer Experience & Distributor Excellence Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
The Position
Customer Experience drive and govern the capabilities of Customer Facing Excellence (CFE) especially Sales Force Effectiveness (SFE) across BIAH in a strategic and sustainable manner considering the overarching AHBU strategy and the meantime CFE will serve as a local strategic partner responsible for the development & execution of Sales Force Effectiveness operational framework and processes to support BI business Excellence will serve as a local strategic partner responsible for the effective and efficient distribution model to support business objectives. Support on execution of Strategic Account Management (SAM) across BIAH together with distributors in a strategic operational framework and processes.
Tasks & Responsibilities
- Lead identify and implement SFE end-to-end processes.
- Govern the whole distributor life cycle management with defined distributor selection criteria contracting on boarding transition termination process. Building up a standard of procedure for distributor to ensure operating compliantly.
- Regular and ongoing distributor performance analysis incl. Cycle capability assessment / KPI tracking input to training function on the learning strategy. Understand the most updated status/capabilities of the distributors and identify the gaps need to be fulfilled with priorities. Decision ready proposal for incentive improvement and optimization.
- Act as Sales force optimization consultant to proactively provide the recommendation to BuSe (R&R sizing structure KPI etc.) to maximize the profitable growth. Lead SFE and CFE related project to provide decision making analytics & insights.
- Implement SAM end-to-end processes. Introduce and continuously improve the Strategic Account Management (SAM) approach to commercial team on distributor management. Support on the program documentation tools analytics.
Requirements
- Excellent knowledge of the capabilities in scope (Selling process & Selling Skills Field Coaching of Sales Teams Sales Incentives Targeting & Segmentation) with regards to methods & process data and platforms
- Good understanding knowledge of the customers by species and BI AH market particularities
- Strong capability in strategic thinking and planning as well as a deep understanding of the Strategic Customers issues and ability to address them.
- Minimum Bachelor degrees in Business Administration or Animal Health related majors.
- At least 5 years relevant experience in CFE SFE SAM and preferred to have AH industry experience
Ready to Contact Us
Please contact our Recruiting Team: TW:
Position Area
Commercial Excellence
Position Location
Taiwan Taipei
Organization
TW Boehringer Ingelheim Animal Health Taiwan Co. Ltd
Schedule
Full time
Required Experience:
Manager
Employment Type
Full-Time
