Senior Advisor, Customer Experience and Delivery
Senior Advisor, Customer Experience and Delivery
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Job Description
Senior Advisor Customer Experience and Delivery
Job No: 676932
Canberra Rest of ACT Various Sydney - Inner Suburbs & CBD Sydney - Outer Suburbs Central Coast Newcastle North Coast South Coast Western NSW NSW - Other Brisbane - Inner Suburbs & CBD Brisbane - Outer Suburbs Toowoomba Gold Coast Sunshine Coast North QLD Far North QLD Western QLD Central QLD QLD - Other Adelaide Rest of SA Hobart Rest of TAS Melbourne - Inner Suburbs & CBD Melbourne - Outer Suburbs Gisborne Rest of VIC Perth Rest of WA
Max Term Full Time
Insurance
Pay Band 4
- 16-month secondment opportunity (ends January 2027)
- Location is flexible
- Drive meaningful change and create better experiences for our customers
About the role
Are you a strategic thinker with a passion for driving customer-centric transformation and operational excellence Were seeking a Senior Advisor in Customer Experience and Delivery to help shape and deliver initiatives that make a real impact for our Motor Claims customers.
Reporting to the Customer Experience and Delivery Manager you will play a key part in the planning coordination and execution of our Programs of Work. You will work closely with senior stakeholders to support initiatives that enhance the customer journey improve employee experience and deliver cost and efficiency improvements.
What youll do
- Support the discovery and early-stage planning of initiatives by contributing to activities such as data requests and analysis process mapping documentation of current-state workflows and identification of potential improvement areas.
- Contribute to continuous improvement activities across the Motor Claims Customer space by supporting appropriate oversight of a portfolio of initiatives and provide regular proactive status updates to stakeholders as required.
- Help track progress and performance against strategic targets.
- Supporting stakeholder engagement and ensuring alignment across delivery streams.
What youll bring
- A proactive mindset with strong attention to detail.
- Proven ability to coordinate multiple tasks and manage timelines effectively.
- Strong communication and stakeholder engagement skills.
- A passion for customer experience and continuous improvement.
If this opportunity sounds like the challenge you have been looking for please apply online today. For further information regarding this position please contact
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
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Employment Type
Full-Time
