Senior Product Manager, Provider Servicing & Payments
Senior Product Manager, Provider Servicing & Payments
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Job Description
At Collective Health were transforming how employers and their people engage with their health benefits by seamlessly integrating cutting-edge technology compassionate service and world-class user experience design.
Collective Healths mission is to transform peoples healthcare experience from confusing and complicated to empowering and trustworthy. Our goal is to provide the most configurable reliable and easy to use benefits administration experience for our customers. As part of this work we are looking for a stellar Senior Product Manager to join our growing TPA product team. You will oversee our provider experience including our provider portal as well as develop and implement value based payment products to ensure an outstanding provider experience while improving overall healthcare value.
As a Senior Product Manager youll work closely with our engineering design operations data and commercial teams to continually enhance our products and optimize healthcare value for employers as well as employees and their dependents. Youll work closely with a diverse and multi-disciplinary team to gather structure and prioritize product requirements from internal and external stakeholders to execute your roadmap across our deep technology stack and deliver industry-leading service at scale.
What youll do:
- Own and drive the product vision strategy and roadmap for provider servicing and payments. This includes identifying new opportunities to streamline payments reduce administrative overhead for providers and simplify the complexity of provider payment models.
- Empathetically collaborate with TPA operations and product teams.
- Use insights and customer feedback to gather and execute product requirements for both process and digital solutions.
- Center the voice of the provider and other external stakeholders in your work by pulling from and continually seeking out feedback through interviews user testing and other research means to understand their deepest pain points.
- Serve as a bridge between business operations engineering and data teams to ensure that solutions are developed and delivered that significantly improve the accuracy reliability and speed of provider payments and enable seamless provider self-service.
- Be the evangelist for your product area across all areas of the organization advocating for simpler more efficient payment models that benefit both providers and our members and finding breakthrough opportunities for shared learning and partnership.
- Partner with design engineering data science and analytics teams to ensure that features are delivered with high quality scalability and efficiency and that our provider portal drives high adoption and self-service.
- Communicate progress and maintain accountability to stakeholders functional owners and internal team members proactively managing expectations in a rapidly evolving product area.
- Establish and track key performance indicators (KPIs) for provider adoption of digital tools (e.g. portal usage self-service rates for auth status claims status) payment accuracy and timeliness and the overall efficiency and simplicity of value-based payment models even as baselines are being established.
To be successful in this role youll need:
- 8 years of experience in healthcare technology product management with a strong focus on provider-facing solutions and healthcare payments.
- Domain expertise in healthcare provider systems integrations revenue cycle management provider contracts and value-based and other payment models coupled with an understanding of their operational and financial impacts.
- Demonstrated experience in developing and launching complex systems in highly regulated healthcare environments.
- Exceptional problem-solving and communication skills with the ability to lead difficult trade-off discussions and evangelize product vision across diverse audiences.
- Fervent passion to solve healthcare challenges particularly in improving the provider experience and simplifying complex payment mechanisms to improve the lives of others.
- Adaptability to thrive in highly complex and changing environments comfortable with ambiguity and building new product capabilities from the ground up.
- Familiarity with agile software development methodologies (e.g. deep agile knowledge) and proficiency with tools like Jira.
- Strong organizational skills with the ability to keep track of multiple projects simultaneously.
- Familiarity with Oracle NetSuite is a plus.
Pay Transparency Statement
This is a hybrid position based out of one of our offices: San Francisco CA Plano TX or Lehi UT. Hybrid employees are expected to be in the office two days per week.#LI-hybrid
The actual pay rate offered within the range will depend on factors including geographic location qualifications experience and internal addition to the salary you will be eligible for stock options and benefits like health insurance 401k and paid time off. Learn more about our benefits at UT Pay Range
Why Join Us
- Mission-driven culture that values innovation collaboration and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities mentorship programs and courses tailored to your interests
- Flexible work arrangements and a supportive work-life balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance please contact .
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Senior IC
Employment Type
Full Time
