Service Advisor

Job Description

Job Title: Service Advisor

Department:Service

Reports To:Service Manager

FLSA Status:Non-Exempt

Prepared By:HR

SUMMARY

Sells and schedules needed service work in the service department.

ESSENTIAL DUTIES

Essential duties include the following. Other duties may be assigned.

• Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible.
• Greets customers in a timely friendly manner and obtains vehicle information.
• Writes up customers vehicle problems accurately and clearly on repair order.
• Test drives the vehicle with customer as needed to confirm the problem or refers to test technician.
• Refers to service history inspects vehicle and recommends additional needed service.
• Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications.
• Provides a complete and accurate written cost estimate for labor and parts.
• Establishes promised time. Checks with dispatcher if necessary.
• Obtains customers signature on repair order; provides customer with a copy.
• Establishes customers method of payment. Obtains credit approval if necessary.
• Notifies dispatcher of incoming work.
• Checks on progress or repair throughout the day. Contacts customers regarding any changes in the estimate or promised time explains cost and time requirements in detail and gets proper authorization before any additional repairs are performed.
• Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate.
• Explains completed work and all charges to customers.
• Completes certification testing as required.
• Maintains high customer satisfaction standards.
• Handles telephone inquiries regarding appointments and work in process.
• Maintains a professional appearance.
• Keeps work area clean.

SUPERVISORY RESPONSIBILITIES

This job has no supervisory responsibilities.

QUALIFICATIONS

To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION and/or EXPERIENCE

High school diploma or equivalent. 3-6 months related experience and/or training.

LANGUAGE SKILLS

Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees of organization. Ability to effectively present information and respond to questions from managers customers and the general public.

MATHEMATICAL SKILLS

Ability to add subtract multiply and divide in all units of measure using whole numbers common fractions and decimals. Ability to compute rate ratio and percent. Ability to calculate figures and amounts such as discounts interest commissions proportions percentages area circumference and volume.

REASONING ABILITY

Ability to define problems collect data establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

CERTIFICATES LICENSES REGISTRATIONS

Valid Drivers License

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is regularly required to stand; walk; sit; use hands to finger handle or feel; reach with hands and arms; and talk and hear. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision distance vision color vision peripheral vision depth perception and ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job the employee is frequently exposed to moving mechanical parts. The employee is occasionally exposed to fumes or airborne particles toxic or caustic chemicals outside weather conditions risk of electrical shock and vibration. The noise level in the work environment is usually loud.

Northside Auto Group is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability or protected veteran status. If you need a reasonable accommodation for any part of the employment process please contact us by email at and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email.