Recurring Service DeliveryCustomer Success Manager Microsoft Focused Cybersecurity MSP
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Job Location:
San Diego, CA - USA
Monthly Salary:
Not Disclosed
Posted on:
10-11-2025
Vacancies:
1 Vacancy
Department:
Job Summary
Own daytoday managed services (security compliance ops) and recurring licensing under Microsoft CSP Tier 1. Youll deliver SLA excellence drive adoption and renewals maintain clean NCE/PSA/RMM operations and expand accounts while reducing costtoserve through automation. You are the executive point for customer health outcomes and growth.
Responsibilities
Service operations & SLAs: Lead pods operating Defender Sentinel Entra ID Intune Purview; enforce incident/problem/change SLOs and playbooks.
Compliance operations: Embed CMMC L2/NIST 800171 controls in daily ops; maintain evidence completeness and auditready reporting.
Customer success: Health scoring adoption plans QBRs/EBRs escalation management renewal forecasting and expansion plays.
Licensing lifecycle (CSP Tier 1): Oversee Microsoft NCE (seats Azure plan) provisioning coterm/renewals price changes promos reconciliation credit governance.
Financial discipline: Guard P&L levers (utilization backlog burndown margin); ensure PSA hygiene and accurate timely invoicing.
Automation: Reduce toil via RMM policies/scripts Azure Logic Apps/Power Automate and API integrators (e.g. n8n Rewst); track time saved and error reduction.
Attach & expansion: Partner with CRO to attach enablement managed services and upsell security addons and GCC High licensing.
Success Metrics (612 months)
SLA attainment 9095%; MTTR down QoQ.
Renewal rate 95%; NRR 110115% (target segments).
Billing accuracy 99.5%; clean monthend close (no rebills).
Evidence completeness 99.5% for managed CMMC customers.
X% of highvolume tasks automated; measurable costtoserve reduction.
Qualifications :
Required Qualifications
57 years in MSP service delivery or enterprise operations for Microsoft estates.
Handson familiarity with Defender Sentinel Entra Intune Purview and ITIL practices.
Understanding of MSP billing (PSA Microsoft NCE) and automation platforms (RMM API integrators such as n8n Rewst; Logic Apps/Power Automate).
Clear customer communication QBR leadership and escalation management.
Education: College degree preferred not required.
Nice to Have
Operations exposure to Azure Government / Microsoft GCC High.
KQL and detectionrule tuning in Sentinel; PowerShell proficiency.
Tools Youll Use
AutoTask PSA Intune RMM PowerShell Azure Logic Apps/Power Automate n8n/Rewst Microsoft Defender Sentinel Entra Intune Purview.
Additional Information :
Compensation & benefits
Competitive compensation
Comprehensive benefits (medical retirement PTO professional development).
Missiondriven work that directly strengthens the national security supply chain.
Remote Work :
Yes
Employment Type :
Full-time
Key Skills
- IT Experience
- Data Center Experience
- Problem Management
- Network Management
- Management Experience
- Solaris
- Customer Support
- ServiceNow
- IT Service Management
- ITIL
- Project Management
- Operating Systems
About Company
Agile IT delivers Microsoft‑centric professional and managed services with a mission to operationalize CMMC for the DIB and protect CUI across cloud and on‑premises estates.What we deliver:Professional Services – Enablement (fixed‑price projects)Managed Services – Security & CMMC Comp ... View more
