Sr. Operations Specialist
Sr. Operations Specialist
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
Key Responsibilities
- Operational Coordination & Process Optimization:
Collaborate with cross-functional account teams to identify implement and monitor continuous process improvements that boost efficiency and ensure the consistent delivery of customer commitments. - Performance and Data Analysis:
Regularly review business performance and key performance indicators using advanced Excel and data analysis skills to generate actionable insights and comprehensive reports. - Client Interaction & Issue Resolution:
Serve as a primary support resource for client-facing operations. Engage in direct interactions to resolve escalated operational issues and provide tailored solutions that enhance the customer experience. - Market and Trend Monitoring:
Keep track of market trends and understand how evolving market conditions impact operational performance adapting processes and strategies accordingly. - Reporting & Presentation:
Develop monitor and distribute detailed reports and presentations that clearly communicate operational performance efficiency metrics and improvement plans to internal teams and customers. - Team Collaboration and Best Practices Implementation:
Support regional teams by sharing best practices in data integrity timely quotations and process enhancements. Work collectively to streamline operations and ensure consistency across all markets.
Core Competencies
- Reliability:
Consistently maintain high standards of operational performance and dependability. - Attention to Detail:
Exhibit a meticulous approach to data management reporting and addressing operational challenges. - Self-Initiative & Team Orientation:
Demonstrate proactive problem-solving skills and the ability to work both independently and collaboratively within diverse teams.
Qualifications
- Technical Proficiency:
Advanced skills in the Microsoft Office Suite with particular expertise in Excel and data analysis. - Communication Skills:
Superior written verbal and presentation abilities enabling you to engage and communicate with both internal stakeholders and customers effectively. - Organisational Expertise:
Proven capability in managing multiple tasks prioritising deadlines and delivering high-quality outcomes in a fast-paced environment. - Industry Knowledge:
A solid understanding of the logistics freight forwarding and transportation sectors with at least 3 years of experience in an operational role within these industries.
Education and Experience
- Education: Diploma in Logistics Supply Chain Management Business or a related field.
- Experience: 3-5 years of combined operational experience in freight forwarding logistics white glove services or the transportation industry.
Required Experience:
Senior IC
Employment Type
Full-Time
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