Production Support Technical Analyst
Production Support Technical Analyst
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Job Description
Job Title: Production Support Technical Analyst
Job Overview: The Production Support Technical Analyst is responsible for providing technical support for production systems troubleshooting and resolving production issues implementing configuration changes and ensuring the quality of software applications. This role involves collaborating with various teams to plan implement and test new releases into production systems environments.
Essential Functions:
Modifies application programs based on specifications. Automates codes tests debugs documents and maintains these programs
Under minimal supervision assists in the development and maintenance of software applications and servers requiring general knowledge and access to business expertise
Collaborates with analysts developers and project managers to determine requirements and necessary modifications for applications and systems design specifications
Partners and collaborates with various stakeholders throughout the SDLC
Writes SQL views completes programming performs testing and debugging of applications
Participates in deployments phases with additional focus on smoke tests and Hypercare
Completes documentation and procedures for installation and maintenance
Participates in audits and TDA reviews
May identify and implement root cause fixes for program system and application errors
Provides technical training to production support teams on SQL Alteryx etc.
Serve as the first line of technical support for customers and internal business partners
Document and work to resolve all problems; devise improvements to current procedures and develop models of possible future configurations
Perform workflow analysis and recommend quality improvements
Establish software quality standards for life cycle documentation development methods testing and maintenance
Collaborate with the Product Development team clients and Release Management team to plan implement and test new releases into production systems environments
Implement scalable repeatable processes to deliver support services in areas such as software configuration data feed management quality assurance automation serviceability and performance
Qualifications:
Extensive working knowledge of Automations
Advantageous to have development skills in using Alteryx MS SQL Change Data Capture (CDC) DNS Certificate updates TIBCO EBX Snowflake Visual Studio Power BI
Bachelors Degree in Computer Science a related field or equivalent experience
Working knowledge of software development processes and methodologies
Extensive experience in application programming / maintenance
Excellent verbal and written communication skills with proven technical writing abilities
Strong analytical skills problem-solving ability and logical thinking capabilities
Excellent interpersonal skills working in collaboration with onshore and offshore teams
Proven ability to work independently and productively
Adaptive for change and implementing new technologies and processes
Proactive with a zeal to learn and have an inquisitive attitude
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
Required Experience:
IC
Employment Type
Full-Time
