IT Support Technician
IT Support Technician
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Description
IT Support Technician - NHS
Duration: 6 Months
Location: Remote working
Rate: 150 per day
IR35 Status: Inside
Start: ASAP
An IT Support Technician is required for our NHS client to provide first and second line support to users within ITIL compliant standards.
You will be the first point of contact for users with regards to incident resolution recording calls logging requests managing and processing in line with agreed incident management processes and actioning change requests to completion.
Also to resolve incidents and faults and user support issues to the satisfaction of the end user. You will respond to queries in a timely manner in accordance to their SLAs and resolve problems.
Maintain regular communications with the customer over any issues such as scheduled and unscheduled down time changes to service delivery and the status of reported incidents.
Ensure that all in house documentation and procedures are well maintained and create reports for management from collected data showing trend analysis and highlighting abnormal system performance.
Undertake surveys or audits as required.
Essential Skills & Experience required
Previous experience providing first line support within a Service Desk environment
Experience providing service desk support of a large and varied user base in IT systems
Experience working within an ITIL environment
Used to working to Service Level Agreements (SLAs)
Able to provide an effective customer service
Previous experience of working within an NHS/Healthcare or other public sector organisation.
Note: This role is remote working but you will be required to attend the clients office in Cardiff one day per month
To apply to this role please email your CV to:
Certes IT Service Solutions welcome applications from all sections of the community and from people with diverse experience and backgrounds
Required Experience:
IC
Employment Type
Full-Time
