Claims Specialist - Employee Benefits (Supporting Hong Kong)
Claims Specialist - Employee Benefits (Supporting Hong Kong)
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Salary Not Disclosed
1 Vacancy
Job Description
Company:
MMC CorporateDescription:
We are seeking a talented individual to join our ASO team at Marsh & McLennan Asia Business Services (MMABS). This role will be based in our Pavilion Damansara Corporate Towers Kuala Lumpur office. This is a hybrid role that has a requirement of working as per respective teams arrangement.
Claims Specialist - Employee Benefits (Supporting Hong Kong)
- Hong Kong ASO (Administrative Services Only) handling customer inquiries and providing assistance in Employee Benefits Claims line.
- Resolving customer complaints and escalations: The contact centre team addresses customer complaints investigates issues and works towards resolving them in a timely and satisfactory manner.
We will count on you to:
- Registration Processing and Adjudication of claims within turnaround time.
- Compute claims settlement and verify reimbursements from members / panel providers are correct.
- Diligently monitor and follow-up on unsettled claims with members and/or outstanding information from clients / panel providers.
- Provide quality customer service to clients over phone call or email
- Follow up customer calls where necessary
- To manage claims status claims dispute enrolment process program details and all account management tasks
- Handling email correspondences and liaise with internal & external clients in positive manner for effective problem resolution to ensure smooth running of all daily operation matters
- Resolve clients enquiries efficiently and escalate problems / issues promptly
- Ensure final outputs (calls emails or tasks) are of good quality and consistent with the Standard Operating Procedures and Service Level Agreement assigned
What you need to have:
- At least a Bachelors degree preferably of any field
- Minimum of 2 - 3 years experience in Claims Operation for Medical / Employee Benefits policies
- Good work ethics with high level of integrity detailed oriented compliant and process driven
What makes you stand out:
- Good communication and interpersonal skills
- Willing to learn and take on new challenges
- Detail oriented
- Being team oriented
Required Experience:
Unclear Seniority
Employment Type
Full-Time
