Data Center Operations Analyst

The Data Center Operations Analyst II is a member of a multi-disciplined Global Operations Center team responsible for providing 24x7x365 global monitoring and support of a wide variety of technology platforms products and services.  The Data Center Operations Analyst II utilizes multiple monitoring tools to ensure the highest level of availability for Experian infrastructure products and services.

Job Role/ Duties

• Monitor and maintain server infrastructure across Windows Linux VMware and AWS Cloud environments.
• Prompt and efficient triage and remediation of alerts and system notifications
• Respond to alerts and incidents using tools like Dynatrace Splunk and ServiceNow
• Manage high severity incidents including technical bridge calls incident documentation and leadership notifications to ITIL standards
• Perform Tier 1 and Tier 2 troubleshooting for server-related issues including performance hardware OS and virtualization.
• Collaborate with infrastructure and application teams on provisioning capacity planning and change implementations.
• Partner with Problem Management and Subject Matter Experts on Root Cause Analysis
• Partner with Change Management to ensure changes adhere to Change Management policies
• Partner with technical teams on change implementations
• Analyze system and service trends in support of Continual Process Improvement
• Develop and document operations center processes and procedures
• Mentor new team members
• Stay current on Experian platforms products and service offerings

Qualifications :

Required Qualifications:

• Bachelors degree or 5 years of experience in server operations data center or infrastructure support.
• Strong hands-on experience with Windows Server (2016/2019/2022) and Linux (RHEL Ubuntu CentOS).
• Working knowledge of a wide array of technology systems tools and utilities and how they function with one another in a large Enterprise Datacenter environment.
• Proficiency in VMware vSphere Hyper-V or other virtualization platforms.
• Experience with AWS Cloud infrastructure monitoring and support
• Familiar with some Network monitoring tools (ThousandEyes Solarwinds NNMI Dynatrace Splunketc)
• Experience with Windows / Unix Server operating systems.
• Understanding of core infrastructure services: Active Directory DNS DHCP Group Policy
• Ability to learn new technologies quickly.
• Working knowledge of Incident Management & High Priority Case Management
• Excellent Customer Service client facing skills
• Candidate are required to work on 12 hours rotational shift
• Experience in working in globalized IT services environment
• Excellent English (oral and written) and good communication skills

Additional Information :

Our uniqueness is that we celebrate yours. Experians culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI work/life balance development authenticity collaboration wellness reward & recognition volunteering... the list goes on. Experians people first approach is award-winning; Worlds Best Workplaces 2024 (Fortune Top 25) Great Place To Work in 24 countries and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.

Experian is proud to be an Equal Opportunity and Affirmative Action employer. Innovation is an important part of Experians DNA and practices and our diverse workforce drives our success. Everyone can succeed at Experian and bring their whole self to work irrespective of their gender ethnicity religion colour sexuality physical ability or age. If you have a disability or special need that requires accommodation please let us know at the earliest opportunity.

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Remote Work :

Yes

Employment Type :

Full-time