Workforce Planning

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation we have established ourselves as a trusted partner in the industry.

We are seeking a Workforce Planning candidate who will be responsible for forecasting future workforce needs identifying potential gaps or surpluses in talent and developing strategies to address them.

The candidate will be an effective communicator and interpersonal skills strong analytical skills proficiency in workforce management tools and the ability to collaborate effectively across departments.

To be considered for this role you must complete a full application on our company careers page including all screening questions and a brief pre-employment test.

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Key Responsibilities:

• Analyze historical workforce data including turnover rates productivity metrics and performance evaluations to identify trends and patterns.
• Assess current workforce capabilities skills inventory and demographic data to inform future workforce planning initiatives.
• Collaborate with departmental managers and stakeholders to forecast future staffing needs based on business objectives growth projections and industry trends.
• Utilize forecasting models workforce management software and data analytics tools to predict workforce demand accurately.
• Partner with HR and recruitment teams to develop recruitment plans sourcing strategies and talent pipelines to attract and retain top talent.
• Evaluate recruitment processes and make recommendations for improvements to enhance candidate experience and reduce time-to-fill metrics.
• Monitor key performance indicators (KPIs) related to workforce planning including turnover rates time-to-fill and employee engagement metrics.
• Prepare regular reports and dashboards to track workforce trends metrics and performance against targets.
• Anticipate changes in business requirements market conditions and regulatory environments that may impact workforce planning initiatives.
• Lead change management efforts to facilitate organizational agility and resilience in response to evolving workforce dynamics.
• Evaluate the effectiveness of workforce planning processes methodologies and tools and recommend enhancements.
• Stay informed about industry best practices and emerging trends in workforce management and planning to drive continuous improvement.

WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION

All positive and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities:

• Bacherlors degree in Operations Management or equivalent combination of Training and Experience
• 2 years experience in workforce Planning or strategic HR planning preferably in a large organization or complex environment.
• Strong analytical skills and proficiency in data analysis statistical modeling and forecasting techniques
• Experience with workforce management software platforms
• Excellent communication and interpersonal skills with the ability to present complex information clearly and concisely to diverse audiences.
• Strategic thinking and problem-solving abilities with a focus on driving results and achieving organizational objectives.
• Proficiency in workforce management software HRIS systems and data visualization tools.

All MCI Locations

• Must be authorized to work in the country where the job is based.

Subject to the program and location of the position

• Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results.
• Must be willing to submit to drug screening. Job offers are contingent on drug screening results.

WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION

At MCI your hard work deserves recognition and rewards. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience and we offer a variety of benefits and incentives to support and reward our team members.

What You Can Expect from MCI:

We understand the importance of balance and support which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• HMO Coverage plus a dependent

Rank & File: 100000 coverage

Supervisors/Managers: 120000 coverage

• Dental Coverage

In-house dental assistance worth 5000 giving you easier access to quality care

• Free meal during training
• Career growth and learning
• Allowances for rice clothing laundry and meals
• Performance and loyalty bonuses
• Frequent disinfection fogging of workplace
• Opportunities for growth and promotion
• Employee shuttle services
• Company retreats and off-site events
• Sharpen your social skills while meeting awesome people and making new friends
• Plus more in-office rewards raffles recognition gifts and treats!

Compensation & Benefits that Fit Your Life

MCI takes pride in tailoring our offerings to fit the needs of our diverse team across subsidiaries and locations. While specific benefits and incentives may vary by geography the core of our commitment remains the same: rewarding effort providing growth opportunities and creating an environment where every employee feels valued.

If youre ready to join a company that recognizes your contributions and supports your growth MCI is the place for you. Apply today!

This job operates in a professional office environment. While performing the duties of this job the employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset. The employee will be regularly required to operate a computer and other office equipment including a phone copier and printer. The employee may occasionally be required to move about the office to accomplish tasks; reach in any direction; raise or lower objects move objects from place to place hold onto objects and move or exert force up to forty (40) pounds.

Consistent with the Americans with Disabilities Act (ADA) it is the policy of MCI and its affiliates to provide reasonable accommodations when requested by a qualified applicant or employee with a disability unless such accommodations would cause undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment. If reasonable accommodations are needed please contact Human Resources.

At MCI and its subsidiaries we embrace differences and believe diversity benefits our employees company customers and community. All aspects of employment at MCI are based solely on a persons merit and qualifications. MCI maintains a work environment free from discrimination where employees are treated with dignity and respect. All employees are responsible for fulfilling MCIs commitment to a diverse and equal-opportunity work environment.

MCI does not discriminate against any employee or applicant on the basis of age ancestry color family or medical care leave gender identity or expression genetic information marital status medical condition national origin physical or mental disability political affiliation protected veteran status race religion sex (including pregnancy) sexual orientation or any other characteristic protected by applicable laws regulations and will consider qualified applicants with criminal histories for employment in a manner consistent with local and federal requirements.

MCI will not tolerate discrimination or harassment based on any of these adhere to these principles in all aspects of employment including recruitment hiring training compensation promotionbenefits social and recreational programs addition MCIs policy is to provide reasonable accommodation to qualified employees with protected disabilities to the extent required by applicable laws regulations and ordinances where an employee works.

MCI helps customers take on their CX and DX challenges differently creating industry-leading solutions that deliver exceptional experiences and drive optimal performance. MCI assists companies with business process outsourcing staff augmentation contact center customer services and IT Services needs by providing general and specialized hosting software staff and services.

In 2019 Marlowe Companies Inc. (MCI) was named by Inc. Magazine as Iowas Fastest Growing Company in the State of Iowa and was named the 452nd Fastest Growing Privately Company in the USA making the coveted top 500 for the first time. MCIs subsidiaries had previously made Inc. Magazines List of Fastest-Growing Companies 15 times respectively. MCI has ten business process outsourcing service delivery facilities in Georgia Florida Texas New Mexico California Kansas Nova Scotia South Africa and the Philippines.

Driving modernization through digitalization MCI ensures clients do more for less. MCI is the holding company for a diverse lineup of tech-enabled business services operating companies. MCI organically grows acquires and operates companies that have synergistic products and services portfolios including but not limited to Automated Contact Center Solutions (ACCS) customer contact management IT Services (IT Schedule 70) and Temporary and Administrative Professional Staffing (TAPS Schedule 736) Business Process Management (BPM) Business Process Outsourcing (BPO) Claims Processing Collections Customer Experience Provider (CXP) Customer Service Digital Experience Provider (DXP) Account Receivables Management (ARM) Application Software Development Managed Services and Technology Services to mid-market Federal & enterprise partners. MCI now employs 10000 talented individuals with 150 diverse North American client partners across the following MCI brands: MCI BPO MCI BPOaaS MarketForce GravisApps Gravis Marketing MarchEast Mass Markets MCI Federal Services (MFS) OnBrand24 The Sydney Call Center Valor Intelligent Processing (VIP) BYC Aqua EastWest BPO TeleTechnology and Vinculum.

The purpose of the above job description is to provide potential candidates with a general overview of the role. Its not an all-inclusive list of the duties responsibilities skills and qualifications required for the job. You may be asked by your supervisors or managers to perform other duties. You will be evaluated in part based on your performance of the tasks listed in this job description.

The employer has the right to revise this job description at any time. This job description is not an employment contract and either you or the employer may terminate employment at any time for any reason.