Rooms Controller
Rooms Controller
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Job Description
Shangri-La Group - Hong Kong Region
Renowned for its distinctive Asian hospitality the luxury hotel group operates five Shangri-La properties in Hong Kong where the company is also headquartered including KowloonShangri-La IslandShangri-La Kerry Hotel Hong Kong JEN Hong Kong by Shangri-La and The Aberdeen Marina Club offering guests an array of options across the different brands to suit every guests needs.
As an employer with industry leading levels of colleague engagement our people are our priority. Our success is only made possible through the efforts and abilities of over 42000 colleagues accordance with this belief the focused investment we make in the learning and development of our colleagues is unparalleled in the global hospitality industry. From welcoming new colleagues to best-in-class leadership development programmes employee potentials will be identified and nurtured throughout their career with the Group.
We are looking for a Rooms Controller based at Island Shangri-La Hong Kong!
As a Rooms Controller we rely on you to:
- Assign rooms based on guest preferences; pre-register guests and prepare key packets in advance
- Coordinate group arrivals and check-ins
- Manage room changes check-outs and communicate updates
- Check for duplicate bookings and block rooms
- Confirm reservations and process cancellations
- Monitor out-of-order rooms and ensure rate accuracy
- Verify billing and file guest documentation
- Secure valid payments and resolve overbookings
- Run daily reports and follow up on guest requests
- Perform any other duties as assigned by the Supervisor
We are looking for someone who has:
- Minimum 3years of experience in Front Office preferably in an international Hotel withsimilar capacity
- Motivated customer and business results oriented
- Strong leadership organizational multi-tasking and interpersonal skills
- Excellent command of spoken English and Cantonese; fluent spoken Putonghua would be an advantage
All information provided by applicants will be treated in strict confidence and used only for recruitment purpose.
Employment Type
Full-Time
