Customer Success Manager - Bangkok Based
Customer Success Manager - Bangkok Based
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Job Description
Location: Bangkok Thailand
Type: Full-time
Team: Customer Success
About AppsFlyer:
AppsFlyer is a global leader in mobile measurement and marketing analytics. With 25 offices worldwide we help the worlds top brands grow smarter through data. Our culture is built on ownership empathy and a relentless focus on customer success.
We believe in local empowerment backed by global excellence and our Bangkok team is a key part of our APAC presence.
About the Role:
Were looking for a Customer Success Manager to join our Bangkok office and support a portfolio of Enterprise customers. This is a high-ownership role focused on driving product adoption solving problems proactively and maximizing customer outcomes.
As the face of AppsFlyer to your accounts youll serve as a trusted advisor product expert and growth partner ensuring that customers extract real value and renew with confidence.
What Youll Do:
- Manage the post-sales relationship for a portfolio of customers across the wider SEA regions.
- Lead onboarding training and enablement sessions to set customers up for long-term success.
- Conduct regular check-ins usage reviews and strategic syncs to ensure engagement and satisfaction.
- Run Executive Business Reviews (EBRs) with key stakeholders to showcase impact and align on goals.
- Analyze customer data to surface insights troubleshoot challenges and recommend optimizations.
- Capture feedback and work closely with Product R&D and Support teams to drive improvements.
- Actively support renewal conversations and identify opportunities for feature adoption or account expansion.
- Collaborate with internal teams including Sales Product and Support teams to drive results.
What You Bring:
- 35 years of experience in Customer Success Account Management or a client-facing SaaS role.
- Strong relationship-building skills with experience handling multiple accounts.
- Clear and confident communicator across both technical and business audiences.
- Analytical thinker comfortable working with data and turning insights into action.
- Proactive and solutions-driven with high personal ownership.
- Comfortable working in a fast-paced multicultural and evolving environment.
- Fluent in Japanese and professional fluency in English
Nice to Have:
- Exposure to mobile marketing martech or analytics platforms.
- Understanding of SDKs APIs or mobile attribution tools.
- Experience working with product or technical teams.
Why AppsFlyer:
- Youll join a team that values curiosity growth and meaningful impact.
- Our Bangkok office blends local autonomy with global collaboration.
- Youll work with innovative customers and an experienced regional team.
- Our leadership invests in people and your growth path is actively supported.
As a global company operating in 19 countries across 25 offices we reflect the human mosaic of the diverse and multicultural world in which we live. We ensure equal opportunities for all of our employees and promote the recruitment of diverse talents to our global teams without consideration of race gender culture or sexual orientation. We value and encourage curiosity diversity and innovation from all our employees customers and partners.
As a Customer Obsessed company we must first be Employee Obsessed. We need to make sure that we provide the team with the tools and resources they need to go All-In. Oren Kaniel CEO
Required Experience:
Manager
Employment Type
Full Time
