Digital Product Owner C&PI 12 Month Secondment

• Pay band 4 role
• Location Sydney Melbourne or Brisbane

About the role:

Overall the Digital Product Owner role supports the delivery of business initiatives across our Commercial and Personal Injury (C&PI) sales funnels.

This role is accountable for identifying and overseeing the regulatory compliance enhancement asset maintenance and performance/effectiveness of the business-critical digital assets (e.g. customer experience optimisation new business sales in line with targets regulatory requirements product initiatives) enabling an exceptional customer experience within the Insurance business.

More specifically you will:

Performance and Delivery

• Lead planning of initiatives and their delivery into production and ensuring continuous optimisation of the digital customer experience the role will drive better business and customer outcomes.
• Deliver regulatory compliance initiatives within the C&PI sales funnels.
• Support development and lead delivery of the digital experience program of work and roadmap to meet targets.
• Accountable for ensuring successful delivery and implementation of solutions including appropriate acceptance criteria testing practices (UAT/PVT) and release day activities.
• Maximising the value of the work delivered by the squad ensuring the squad is enabled and empowered to design and deliver effective high-value solutions.
• Gather analyse and refine requirements and acceptance criteria in collaboration with stakeholders squad and border project team.
• Represent the business in technology enhancement and defect prioritisation and acts as a key contact point for relevant system incidents.
• Understand constraints and dependencies and work proactively in collaboration with business stakeholders Digital Customer leadership team and other POs.
• Maintain appropriate oversight of a portfolio of initiatives and provide regular status updates to stakeholders as required including producing and showcase features to support deliverables

Relationship/Stakeholder Management

• Act as the primary liaison between stakeholders customers and squad to ensure alignment and transparency throughout the delivery/digital lifecycle
• Collaborate with Digital Customer leadership and other Product owners to understand value opportunities and alignment across the Tribe maximising efficiency and value
• Collaborate and build strong relationships with customers to match the right solution to each customers needs placing the customer at the heart of decisions.

Risk & Compliance

• Proactively consider identify and manage risks issues and blockers. Actively demonstrate and promote strong risk maturity and awareness.
• Demonstrate an understanding of risk frameworks and promote visibility of potential operational/technical risks.
• Support the management of risk principles systems and development of governance frameworks to implement remedy actions and improvements as well as monitor outcomes

About You:

• Relevant tertiary qualification in Technology or Commerce / Marketing (Desired)
• Product Owner Certification (Desired)
• Minimum 2 years in insurance and/or financial services experience
• Minimum 2 years experience in the Digital Domain (Design/UX Conversion and digital best practices)
• Minimum 2 years experience in Customer experience management
• Minimum 2 years experience working with Technology delivery teams technology asset management APIs
• Minimum 2-year project delivery experience

Key Capabilities:

• Business acumen advanced commercial acumen with strong knowledge and understanding of key business drivers.
• Technical knowledge mature technical literacy and understanding of Motor digital products and assets comfortable with articulating managing and developing technology solutions to support business processes.
• Strategic planning / Digital Portfolio planning advanced strategic planning skills with the ability to translate business performance goals into strategic plans
• Data literacy strong data literacy with the ability to articulate and understand data sources and constructs analytical methods and techniques.
• Analytical and critical thinking - advanced critical thinking with the ability to analyse information identify key issues and develop in-depth actionable insights to drive performance improvement.
• Communication - strong communicator with the ability to tailor communication to the audience to articulate complexity.
• Time management autonomous prioritisation of work and ability to manage business activities to achieve individual and team goals within specified timeframes.
• Stakeholder engagement and Collaboration ability to build constructive partnerships and working relationships with key internal and external stakeholders.
• Negotiation and influencing ability to negotiate and influence stakeholders including senior leadership to achieve business objectives.
• Adaptability adaptable and responsive to a fast-paced operating environment within a continuously changing landscape.

Advertised: 22 Aug 2025 AUS Eastern Standard Time
Applications close: 05 Sep 2025 AUS Eastern Standard Time