Technical Support Engineer
Technical Support Engineer
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1 Vacancy
Job Description
Here at Appian our core values of Respect Work to Impact Ambition and Constructive Dissent & Resolution define who we short this means we constantly seek to understand the best for our customers we go beyond completion in our work we strive for excellence with intensity and we embrace candid communication. These values guide our actions and shape our culture every day. When you join Appian youll be part of a passionate team thats dedicated to accomplishing hard things.
Here at Appian were passionate about technology. We love making it and we love using it. Joining Appian CIO will provide you with the opportunity to learn in an environment that values cross-functional collaboration and is committed to personal and professional growth. We want to revolutionize the way people work and in doing so we develop the Appian platform to be simple so our customers can thrive.
Our Solution Engineering team is obsessed with serving and supporting our customers. We are looking for an Associate Solution Engineer a technical Jack/Jill of All Trades that loves figuring out how things work. As an Associate Solution Engineer youll become an expert on the inner workings of the Appian platform and gain full-stack experience that will be valuable for any technical career. Youll have the opportunity to work with every layer of the Appian platform as you are supporting the clients that use Appian; from data analysis to creative problem solving and youll tackle the most challenging technical problems while mitigating all of our customers concerns.
This role is based at ouroffice in Mexico City. Appian was built on a culture of in-person collaboration which we believe is a key driver of our mission to be the best. Employees hired for this position are expected to be in the office 5 days a week to foster that culture and ensure we continue to thrive through shared ideas and teamwork. We believe being in the office provides more opportunities to come together and celebrate working with the exceptional people across Appian.
To be successful in this role you need:
To be excellent at problem solving and find creative solutions to some of our customers most complex technical concerns
To provide exceptional world-class support (verbal/written) to our customers and our highest stakeholders around the globe
To tackle technical challenges and communicate your work across a variety of departments
To have a strong interest in software development (but not wanting to focus on coding all day)
To have the desire to work closely with our customers to help lead continual improvement in the availability performance functionality and security of our platform
To have an interest in data analytics
To have an interest or experience in programming/scripting languages(e.g. Java Perl Ruby C# PHP)
To have an interest in or experience with RDBMS platforms (e.g. MySql Oracle SQL Server)
To have an interest in or experience with systems administration (e.g. Linux Windows)
Some of the tools and resources we will equip you with include:
Well immerse you into our community rooted in respect starting on day one. Our community is strong and growing! Our affinity groups are a great place to start connecting with peers from across the globe.
Appian offers a wide variety of growth and development opportunities such as: our in-house Appian MBA program for new managers Appian University which is a full library of over 3000 LinkedIn Learning and Udemy courses Presentation Skills training and tuition reimbursement for those seeking to further their education.
Basic Qualifications:
Bachelors degree in any an Engineering discipline Information Technology or similar degree program
Flexibility to provide after business hours support (rotation every 10-15 weeks)
- Proficiency in English and ability to converse in English in a business setting
For this position we are targeting students that are currently enrolled in a Bachelors/Masters program or individuals who have recently graduated from university. If you are interested in applying please submit a resume in English.
Tools and Resources
- Training and Development: During onboarding we focus on equipping new hires with the skills and knowledge for success through department-specific training. Continuous learning is a central focus at Appian with dedicated mentorship and the First-Friend program being widely utilized resources for new hires.
- Growth Opportunities: Appian provides a diverse array of growth and development opportunities including our leadership program tailored for new and aspiring managers a comprehensive library of specialized department training through Appian University skills based training and tuition reimbursement for those aiming to advance their education. This commitment ensures that employees have access to a holistic range of development opportunities.
- Community: Well immerse you into our community rooted in respect starting on day one. Appian fosters inclusivity through our 8 employee-led affinity groups. These groups help employees build stronger internal and external networks by planning social educational and outreach activities to connect with Appianites and larger initiatives throughout the company.
About Appian
Appian is a software company that automates business processes. The Appian AI-Powered Process Platform includes everything you need to design automate and optimize even the most complex processes from start to finish. The worlds most innovative organizations trust Appian to improve their workflows unify data and optimize operationsresulting in better growth and superior customer experiences. For more information visit . Nasdaq: APPN
Follow Appian:LinkedIn.
Appian is an equal opportunity employer that strives to attract and retain the best talent. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal state or local law.
Appian provides reasonable accommodations to applicants in accordance with all applicable laws. If you need a reasonable accommodation for any part of the employment process please contact us by email at. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.
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Employment Type
Full Time
