General/Operations Manager
General/Operations Manager
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Job Description
- Competitive salary
- Paid time off
- Training & development
- Oversee scheduling dispatching and completion of service jobs.
- Ensure that jobs are completed on time within budget and meet quality standards.
- Monitor job performance metrics (on-time arrival first-time fix rate etc.).
- Recruit hire train and retain skilled craftsmen.
- Conduct performance reviews and provide coaching and mentorship.
- Foster a positive accountable team culture.
- Resolve customer complaints or escalations professionally.
- Monitor Net Promoter Scores and reviews to improve service.
- Ensure compliance with safety standards and company policies.
- Track daily revenue gross margin and profit performance.
- Work with marketing and sales staff to grow job volume and revenue.
- Manage franchise P&L (Profit & Loss) and hit revenue targets.
- Ensure all work complies with local/state regulations and that craftsmen operate within licensed scopes.
- Maintain records of insurance certifications and licenses.
- Identify opportunities for upselling services or bundling jobs.
- Build relationships with repeat customers and community partners.
- Implement systems to streamline job quoting CRM usage and customer communication.
- Experience in construction facilities or home improvement operations preferred.
- Strong leadership organizational and communication skills.
- Proven ability to manage field and office staff.
- Financial acumen: budget management and forecasting.
- Knowledge of local/state licensing and permitting requirements (varies by state).
- Experience with scheduling/dispatch software is a plus.
- Sales and/or Marketing a basic understanding of sales and marketing and the differences between the two a plus
- QuickBooks Online or other accounting knowledge a plus
- Customer-facing experience a plus
- ServiceTitan experience is a major plus
The 800 Craftsmen who represent our Brandare the heart and soul of our turn-key white-glove home repair maintenance and improvement are skilled and experienced in many trades but their professionalism and attention to detail is what sets them apart from others who work in the industry.
Most of the projects completed are for Repeat and Referral Customersfolks truly appreciate our high level of service and they often request additional work by asking for particular Craftsmen by name. If you take great pride in your skills and abilities and wish to join a proven winning TEAM please apply to the position(s) available by selecting Show Me All Jobs above.
Ace Handyman Services is a franchise network of Independently Owned and Operated Franchises. Your application will go directlyto the franchise owner and all hiring decisions will be made by the management of that franchise. All inquiries about employment atthis franchise should be made directly to the franchise owner and not to Ace Handyman Services Corporate.
Required Experience:
Manager
Employment Type
Full-Time
