Operations Manager

Winter Haven, FL - USA

Monthly Salary: Not Disclosed

Posted on: 08-11-2025

Vacancies: 1 Vacancy

Job Summary

Job Title: Operations Manager

Department: Operations
Reports To: Vice President of Operations

Location: Winter Heven FL
Job Type: Full-Time On-site

Company Overview

We are a leading privately held liquid food-grade tank carrier with a vision to be the best in North America. Our mission is to deliver outstanding customer service by ensuring our customers products are transported safely and on time-every day all year round. Demand for food products remains strong even during economic downturns and as a result we are expanding to meet growing customer needs for additional food-grade tank capacity.

Position Summary

The Operations Manager Transportation & Logistics will oversee daily terminal operations lead a cross-functional team and ensure the efficient compliant movement of freight. This role is responsible for driving process improvements managing key performance indicators (KPIs) and collaborating with maintenance safety and customer service to deliver exceptional service while optimizing cost-to-serve.

Key Responsibilities

Terminal Leadership & Team Management

Supervise dispatchers drivers warehouse staff and support personnel.
Recruit train coach and develop high-performance teams; conduct regular performance reviews.
Foster a culture of safety accountability and continuous improvement.

Operational Oversight

Manage daily load planning driver scheduling and yard operations to meet service and productivity goals.
Monitor on-time pickups/deliveries dwell times and equipment utilization; implement corrective actions when needed.
Ensure compliance with DOT FMCSA OSHA and company policies; lead terminal safety audits and investigations.

Process Improvement & Cost Control

Identify opportunities to streamline workflows reduce deadhead miles and lower operating costs.
Apply Lean or Six Sigma principles to improve dispatch yard management and driver utilization.
Develop and track KPIs (e.g. cost per mile on-time percentage driver productivity) and present actionable insights to leadership.

Customer & Stakeholder Engagement

Serve as the primary point of escalation for customer issues providing proactive updates and resolution plans.
Collaborate with Sales and Customer Service teams to align operational capabilities with customer expectations.
Build and maintain strong relationships with vendors brokers and service providers.

Financial & Administrative Duties

Prepare and manage the terminals operating budget; monitor labor fuel and maintenance expenses.
Oversee payroll accuracy for terminal personnel and drivers.
Maintain accurate records within TMS yard management and compliance systems.

Qualifications

Experience: 5 years in transportation/logistics operations including 2 years in a management role at a terminal level within the food-grade tanker or bulk liquid transportation industry.
Industry Knowledge: Familiarity with bulk liquid tank operations.
Technical Skills: Proficient with Transportation Management Systems (TMS) yard management software and Microsoft Office.
Leadership: Strong people-management skills with a track record of team development and accountability.
Analytical Ability: Skilled in data analysis and KPI reporting; able to translate metrics into operational improvements.
Communication: Excellent verbal and written communication skills; adept at stakeholder engagement.
Compliance: In-depth knowledge of DOT/FMCSA regulations Hours of Service (HOS) rules and OSHA safety standards.

Work Environment

On-site at the terminal with occasional travel to other facilities.
Fast-paced dynamic setting with direct oversight of shop yard and office operations.

Benefits

Competitive salary and performance-based bonus
401(k) with company match
Health dental and vision insurance
Paid time off and holidays
Company-paid life insurance

Job Title: Operations Manager Department: Operations Reports To: Vice President of Operations Location: Winter Heven FL Job Type: Full-Time On-site Company Overview We are a leading privately held liquid food-grade tank carrier with a vision to be the best in North America. Our mission is to delive...