Lead Manager Tampa Bay, FL

About Us:

We are a dynamic family-oriented Real Estate Investment company in Tampa Bay FL. Our company helps local homeowners find real solutions whether thats a fast cash offer or a retail listing. Our team values empathy transparency and communication. Every seller deserves to feel supported and every team member deserves clear expectations and room to grow.

Job Summary:

Were looking for a Lead Manager who thrives on connection and consistency someone who can turn an inbound inquiry into a qualified ready-to-meet seller through great conversation organization and follow-through. We are looking for a confident humble and motivated candidate to join the this role there will be an emphasis on building rapport with prospects and clients lead management and following those leads from start to finish in order to accomplish a deal.

What We Offer

• Competitive base salary ($57k-$60k performance-based bonuses (estimated OTE of $65-$70k in the first year)
• Full-time W-2 employment 40 hours/week opportunities for additional compensation to assist on weekends
• 2 weeks of PTO
• Warm inbound leads
• Detailed CRM system for documentation and follow-up capabilities
• Proven systems structured processes and a disciplined remote environment
• Hands-on training and one-on-one coaching
• Supportive high-energy team culture where hard work is recognized and rewarded
• Quarterly in-person meetings and team outings volunteer days
• Long-term growth potential and leadership opportunities

Key Responsibilities:

• Pre-qualify majority inbound leads and occasional outbound leads; identify appointment opportunities from multiple sources & educate prospects on the Companys values and proposition.
• Nurture homeowner leads given to you and manage your ongoing pipeline.
• Responsible for fielding incoming calls from homeowners and providing information about our company services and processes.
• Assist setting up appointments for our field home-buying specialists to visit properties and conduct consultations with homeowners.
• Pre-screening sellers based on seller motivation level sense of urgency and other lead selling indicators.
• Quick decision making in response to changing conditions when speaking directly with potential customers.
• Sense of urgency for goal achievement across varied activities and simultaneous projects.
• Complete quality assurance follow-up calls on scheduled appointments to ensure exceptional customer experience.
• Follow up with prospects via email phone and SMS.
• Create and maintain a prospective and past client database to ensure all leads are organized and up to date.
• Maintain and utilize company CRM and other technology & coordinate with the team on setting up seller appointments.
• Track and report daily/weekly/monthly KPIs for the company scorecard.

Qualifications:

• Must be coachable and willing to thrive in a structured and goal oriented environment
• Ability to work full-time Monday-Friday 8:30am-6pm and occasional weekends highly preferred but not required
• 2 years of customer service operations and/or administrative skill sets
• Ability to collaborate daily with Acquisitions and Operations teams through meetings huddles and other tools given to relay updates
• Exceptional verbal and written communication skills
• Advanced attention to detail and advanced creative and resourceful thinking
• Highly organized with the ability to manage multiple tasks
• Prior experience using REsimpli or another CRM is preferred but not required
• Problem-solving analytical skills and balancing multiple tasks are essential
• Ability to bring positive energy reliability and coachability daily