Associate - IFS - IT Service Group
Associate - IFS - IT Service Group
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Job Description
Line of Service
Internal Firm ServicesIndustry/Sector
TechnologySpecialism
IFS - Information Technology (IT)Management Level
AssociateJob Description & Summary
PwC Indonesia is an inclusive and equal-opportunity employer that does not discriminate based on physical disabilities gender race religion or age. Your application will be treated fairly and assessed solely based on job requirements and competencies.This group provides services to 3000 PwC staff and partners for end-to-end IT solutions. Our goal is to have great relationships with our users and provide services that exceed todays best IT Industry standards. You will be challenged to handle various tasks with various IT problem levels and users. You will experience new knowledge of IT troubleshooting and new technologies.
Technology-related issue and troubleshooting
IT Service Management (ITSM - SNow platform)
Desktop imaging and set up
Smart Printing System
IT equipment management
Requirements :
Bachelor degree or higher degrees in Computer Science or other disciplines with sufficient technical experience and expertise. Fresh graduate are welcome to apply
Minimum GPA of 3.0 out of 4.00
Good communication skills both in English and Bahasa Indonesia.
Good interpersonal skills strong attention to service quality with customer oriented attitude.
Experience with Microsoft operating systems and office products (Word Excel PowerPoint etc).
Possess strong sense of empathy and a helpful attitude.
Understand computer hardware software networking and peripherals.
Have good analytical and troubleshooting skills in solving computer and IT related problems.
Possess strong passion in doing research and evaluation of potential tools and utilities.
Understanding and experience in IT support tickets and knowledge articles will be an added advantage.
Experience with audio video systems in the meeting room and large room presentation devices and video conferencing is an added advantage.
Have knowledge on Mobile Device Management and troubleshooting (Android & iOS).
Experience with Google workspace.
Having knowledge and/or experience with printing system management is an advantage.
Knowledge of online meeting platforms (Teams Meet Webex etc).
Basic vulnerability remediation skills e.g. virus and obsolete software removal.
Education (if blank degree and/or field of study not specified)
Degrees/Field of Study required:Degrees/Field of Study preferred: Bachelor Degree - Computer ScienceCertifications (if blank certifications not specified)
Required Skills
Optional Skills
Desired Languages (If blank desired languages not specified)
Travel Requirements
Up to 20%Available for Work Visa Sponsorship
NoGovernment Clearance Required
NoJob Posting End Date
Required Experience:
IC
Employment Type
Full-Time
