Customer Service Associate
Customer Service Associate
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Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
Join a winning innovation-driven team that plays an important role in promoting financial inclusion and equal opportunities for all. Remitly Israel (formerly Rewire) is a leading digital financial services provider for immigrants.
At Remitly we push forward and aim for the stars. We hire top talents and invest in promoting their career by providing opportunities challenges and a great work environment that places an important emphasis on work-life balance.
We are looking for a customer support representative who is a highly motivated talented team member to join our growing team.
If you are a people person enjoy assisting others and looking for an opportunity to grow in an amazing start-up company your place is with us!
Job Responsibilities:
- Working Sunday - Saturday 08:00-17:00 5 days a week
- Hybrid work environment - both home and office
- Interact with customers & provide exceptional customer service experience
- Multitask between different communication channels Calls Chats & Emails
- Provide answers by identifying problems researching and guiding the customer through the correct steps
- Coordinate with management team members to resolve escalated clients and/or customer issues
- Improve customer experience encourage organic growth & creating engagement
- Promote the Remitly Cultural Values through both behavior and attitude including being an advocate for team members
Requirements:
- Excellent written and verbal communication skills in English & Hindi Mandatory
- Hebrew speaker Advantage
- Experience in customer support
- Excellent communication between both customers & within company departments
- Experience in the Payments and Banking industry Advantage
- Ability to work independently and under pressure
- Proven ability to work in fast-paced dynamic environments & to multi-task
- Proficient in all MS Office products
- Service-oriented person
Remitly is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Required Experience:
IC
Employment Type
Full-Time
