Customer Service Team Lead
Customer Service Team Lead
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Job Description
Were the global leader in providing energy solutions that help businesses grow and communities thrive.
We work as a team and were proud of the difference we make to customers to local communities and towards a sustainable future for the world.
Were looking for a Customer Service Team Lead for our Singapore office. The role will be focusing on Singapore and Malysia in terms of region and the main job function is to own and be responsible for the effective and efficient administration of Hire Desk Control activities for the assigned contracts liaising with all stakeholders to ensure an efficient contractual service to our clients. This position will be responsible for providing timely quality services and solutions to the stakeholders while maintaining a high level of client satisfaction.
Why Aggreko
- Competitive compensation package & annual bonus program
- Industry-leading benefit plans
- Continuous training and development with career growth opportunities
- Safety-focused culture
What youll do:
- Address customer inquiries and issues related to equipment services and contracts.
- Maintain strong relationships with both customers and suppliers.
- Coordinate and locate supplies from various sources efficiently and cost-effectively to fulfill customer orders.
- Make quick effective decisions to provide excellent customer experience within a set framework of autonomy.
- Assist the sales team with customer orders follow-up and expediting processes.
- Manage and communicate changes to orders including technical requirements and additional services while owing to all related customer queries.
- Ensure the accuracy of customer data and oversee administrative processes that support the hiring and billing processes.
Youll have the following skills and experience:
- A degree with a minimum of five years of experience or a diploma/A-levels with at least seven years of relevant experience.
- Familiarity with ERP or CRM systems like M3 Cloudsuite or is a plus along with strong proficiency in Microsoft Office applications.
- Experience in the energy rental industry is beneficial.
- A strong commitment to customer satisfaction and a sense of urgency in finding creative solutions.
- Excellent internal and external customer service and communication skills.
- A strong ability to maintain accurate and detailed reports.
- Excellent time management and organizational skills with the ability to prioritize tasks and adapt to changing demands.
- Highly motivated committed and responsible with the ability to work independently and flexibly including beyond normalofficehours.
Find out more and apply now.
Bring your energy. Grow your career.
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Equal employment opportunity
We welcome people from different backgrounds and cultures and respect peoples unique skills attitudes and experiences. We encourage everyone to be themselves at work because we know thats how we do our best for each other for our customers for the communities where we work and for our careers.
We are an equal opportunity employer. If you apply for a role at Aggreko we will consider your application based on your qualifications and experience and not on your race colour ethnicity religion sex sexual orientation gender identity national origin disability or veteran status.
Employment Type
Full-Time
