Senior UX Designer, Amazon Customer Service
Senior UX Designer, Amazon Customer Service
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
You will be responsible for designing next generation experiences that enable customer service associates to efficiently resolve our customers issues. Many of your projects will involve developing generative AI solutions to improve the customer experience. You will help enable LLMs to author content to ensure every customer and associate gets exactly what they need when and where they need it. Your work will provide AI assistance to help Amazons customers receive consistent and quicker resolutions while empowering associates with the assistance they need.
Key job responsibilities
- Design innovative machine learning-powered interfaces focused on customer problem-solving
- Create user-centered designs incorporating telemetry data customer feedback and technical parameters
- Develop best-in-class user interface designs flows and interaction models
- Build lightweight prototypes and design deliverables in a fast-paced environment
- Collaborate with product management engineering and UX teams from concept to launch
- Create process flows wireframes and visual mockups to communicate interaction behaviors
- Design UI architecture and interaction flows based on business requirements
- Present design solutions to stakeholders including executives for review
- Analyze interface challenges and develop measurable business-focused solutions
- Partner with business teams to define use cases and high-level requirements
- Translate abstract concepts into concrete data-driven design solutions
A day in the life
You are a UX Designer with strong user interface design skills and a desire to go deeply into understanding customer needs then applying these insights to everything you do. You are able to focus on big-picture initiatives while also identifying and addressing crucial details. You are a systems-oriented thinker who is happiest when solving ambiguous and multi-faceted problems. You love the challenge of simplifying highly technical problems in elegant ways that make customer experiences effortless and intuitive.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
At Amazon we strive to be Earths most customer-centric company. The Amazon Customer Engagement Technologies (CET) UX team is key to that mission defining UX both for customers and the customer service associates who help them. When our customers have problems we make solutions self-evident and when they need additional help we ensure the best possible automation and human support.
- 8 years of design experience
- Have an available online portfolio
- Experience with design tools such as Photoshop Illustrator and InDesign and prototyping in HTML JavaScript CSS Ajax
- Excellent communication presentation interpersonal and analytical skills including the ability to communicate interactive design concepts clearly and persuasively across different audiences at varying levels of the organization
- Experience working in a collaborative team and working directly with developers for implementation of designs
- Fluency in best practices for design as well as strong knowledge of usability principles and techniques
- Bachelors degree in design human-computer interaction (HCI) or equivalent professional experience
- Proficiency in Figma
- A relentless customer focus
- Experience applying scrum to visual or UX design processes
- Experience with UX design of complex workflows
- Experience defining and maintaining design patterns and UX standards
- Ability to turn around rigorous wireframes and mockups in an iterative agile environment
- A masters degree in Design Information Science Computer Science/HCI or a design-related discipline such cognitive psychology.
- Proficiency with current web and accessibility standards
- A relentless customer focus
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127100/year in our lowest geographic market up to $211600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
- Design innovative machine learning-powered interfaces focused on customer problem-solving
- Create user-centered designs incorporating telemetry data customer feedback and technical parameters
- Develop best-in-class user interface designs flows and interaction models
- Build lightweight prototypes and design deliverables in a fast-paced environment
- Collaborate with product management engineering and UX teams from concept to launch
- Create process flows wireframes and visual mockups to communicate interaction behaviors
- Design UI architecture and interaction flows based on business requirements
- Present design solutions to stakeholders including executives for review
- Analyze interface challenges and develop measurable business-focused solutions
- Partner with business teams to define use cases and high-level requirements
- Translate abstract concepts into concrete data-driven design solutions
A day in the life
You are a UX Designer with strong user interface design skills and a desire to go deeply into understanding customer needs then applying these insights to everything you do. You are able to focus on big-picture initiatives while also identifying and addressing crucial details. You are a systems-oriented thinker who is happiest when solving ambiguous and multi-faceted problems. You love the challenge of simplifying highly technical problems in elegant ways that make customer experiences effortless and intuitive.
If you are not sure that every qualification on the list above describes you exactly wed still love to hear from you! At Amazon we value people with unique backgrounds experiences and skillsets. If youre passionate about this role and want to make an impact on a global scale please apply!
Amazon offers a full range of benefits that support you and eligible family members including domestic partners and their children. Benefits can vary by location the number of regularly scheduled hours you work length of employment and job status such as seasonal or temporary employment. The benefits that generally apply to regular full-time employees include:
1. Medical Dental and Vision Coverage
2. Maternity and Parental Leave Options
3. Paid Time Off (PTO)
4. 401(k) Plan
About the team
At Amazon we strive to be Earths most customer-centric company. The Amazon Customer Engagement Technologies (CET) UX team is key to that mission defining UX both for customers and the customer service associates who help them. When our customers have problems we make solutions self-evident and when they need additional help we ensure the best possible automation and human support.
- 8 years of design experience
- Have an available online portfolio
- Experience with design tools such as Photoshop Illustrator and InDesign and prototyping in HTML JavaScript CSS Ajax
- Excellent communication presentation interpersonal and analytical skills including the ability to communicate interactive design concepts clearly and persuasively across different audiences at varying levels of the organization
- Experience working in a collaborative team and working directly with developers for implementation of designs
- Fluency in best practices for design as well as strong knowledge of usability principles and techniques
- Bachelors degree in design human-computer interaction (HCI) or equivalent professional experience
- Proficiency in Figma
- A relentless customer focus
- Experience applying scrum to visual or UX design processes
- Experience with UX design of complex workflows
- Experience defining and maintaining design patterns and UX standards
- Ability to turn around rigorous wireframes and mockups in an iterative agile environment
- A masters degree in Design Information Science Computer Science/HCI or a design-related discipline such cognitive psychology.
- Proficiency with current web and accessibility standards
- A relentless customer focus
Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $127100/year in our lowest geographic market up to $211600/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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