Customer Operations Specialist

Please note that only resumes submitted in English will be considered for review.

Position : Customer Operations Specialist
Work Hours : TBD CST Timezone
Holidays : Includes 15 days of paid vacation per year
Pay Range : USD 600-1000/per month commission (The final offer is at the clients discretion and will be based on the candidates skills and years of experience.)

Company Overview:

We help luxury design & construction companies collaborate on beautiful projects and show them off to the world.

Starting with their biggest marketing challenge (social media!) we deliver real measurable results that transform how these businesses grow online. We outperform traditional agencies at a fraction of the cost helping luxury brands captivate audiences and showcase their exceptional work across all major platforms.

Our customers dont just like us - theyre Obsessed with us.

Duties and Responsibilities:

This role is for someone who thrives on focused detail-oriented work that requires sustained attention and precision. If youre the person who genuinely loves checking items off a to-do list finds deep satisfaction in maintaining high standards across systematic workflows and never drops a ball this is your role!

Youll work across two critical areas that directly impact customer obsession:

Service Delivery Operations - The day-to-day excellence that keeps customers Obsessed. Examples could include: managing content approvals and scheduling running Instagram and Facebook ads monitoring comments across customer accounts and tracking metrics to maintain 90% SLA uptime.

Customer Onboarding - Creating that crucial first impression of effortlessness. Examples could include: executing comprehensive onboarding tasks (account optimization portfolio reviews photo uploads) managing the Reciprocal Reviews process and ensuring new customers are fully set up within 4 weeks.

Sound like you

• You love the satisfaction of repetitive detail-oriented work - Tasks that require sustained focus and active attention energize you rather than drain you

• Youre a master of organization and time management - You expertly juggle multiple tasks prioritize ruthlessly and never miss a deadline

• You have an eagle eye for detail - Nothing slips past you and you naturally spot when something is off

• Diligence and follow-through are in your DNA - You own every commitment until its 100% completed

• Youre a proactive communicator - You keep people in the loop without being asked and love collaborating with teammates

• Service excellence is your passion - You understand that your meticulous work directly creates Obsessed customers

• Youre tech-savvy and adaptable - You quickly master new tools like Google Workspace Slack Airtable Notion Vitally Meta Business Suite Gain App Publer and Stripe

• Our mission resonates with you - Youre genuinely excited to help luxury design and construction companies shine online

• This is an opportunity to be part of a fast-growing startup with an incredible team that takes pride in their work. If youre someone who finds deep satisfaction in operational excellence and knows that the devil is in the details wed love to meet you!

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When applying for this position please complete the following:

• Survey link here for the role: from the client: The person we want to hire has to be OK with repetitious work that requires active focus for sustained periods of time. The person who will like this job will LOVE having a todo list and checking things off their list. This is not the person who needs a lot of stimulation to feel happy.
  
  
  Its NOT as monotonous aspuredata entry - it requires thought and attention but I do want to be upfront about that when were screening. Over time much of the repetitionwill get automated away so this team can focus on higher leverage things in the future (were NOT looking to replace people).