Desktop Engineer -ST-FNC/01
Desktop Engineer -ST-FNC/01
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
Description
Requirements
The Company:
Our Client is a multinational technology leader in the industry that is expanding the business.
The Role:
As a Desktop Engineer you will be responsible for the following:
- Performed Desktop Support services to users.
- This includes receiving prioritizing documenting and actively resolving end user help requests and escalating incidents when necessary to maintain customer satisfaction and SLA expectations.
- Perform imaging/re-imaging.
- Asset inventory tasks.
- Provide technical escalation to 3rd party vendor or resolver groups (where appropriate).
- Updates Incident records.
- Creates and updates work instructions (where necessary).
- Document standards and procedures (where necessary).
Requirements
- 1 year or more of Windows 10 and Microsoft Outlook Client.
- 1 year experience providing desktop remote support
- Clear Spoken & Written English.
- Previous IT helpdesk and/or call centre support experience including providing remote support via the telephone or using remote tool will be added advantages.
- Demonstrate knowledge in the support of workstations and related components.
- Have knowledge in the following applications: Microsoft Outlook Client MS-Office O365.
- Have knowledge with desktop operating systems including Microsoft Windows 10.
- Good verbal and written communication skills.
- Good coordination skills.
- Ability to prioritize effectively and work with a sense of urgency.
- Effectively communicates with teammates and managers.
Employment Type
Contract
Key Skills
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