Platform & SRE Engineer (Workplace Technology)
Platform & SRE Engineer (Workplace Technology)
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
The role involves on the development integration and operation of digital workplace platforms and end-user technologies. It requires applying modern software and security engineering practices ensuring platform reliability through SRE principles and managing enterprise tools for communication collaboration and identity management. The position also includes project coordination and support for endpoint devices and IT service desk operations to enhance user productivity and experience.
Responsibilities
- Develop implement and integrate scalable enterprise end-user and service desk platforms and services including hardware software and SaaS tools applying engineering best practices across COTS and proprietary solutions
- Apply modern software engineering practicessuch as Infrastructure as Code (IaC) CI/CD pipelines automated testing and version control to enhance platform reliability and agility
- Ensure platform reliability and Digital Employee Experience (DEX)by administering observability tools defining and monitoring SLOs/SLIs and responding effectively to operational issuesthrough proactive troubleshooting and execution of incident response plans
- Design secure and intelligent platformsby integrating security principles (e.g. access control encryption compliance) and managing AI agents for automation and improved digital experiences
Requirements (Minimum Qualifications)
- Degree in Computer Science/Engineering or Electronic/Electrical Engineering
- Manage device management systems (e.g. MECM Samsung EMM WS1 UEM)
- Manage VDI platforms (e.g. VMware Horizon Citrix Azure Virtual Desktop AWS Workspaces)
- Administer IAM systems (e.g. Directory services SSO MFA)
- Knowledge with IT service desk platforms (e.g. Jira Service Desk ServiceNow)
- Support endpoint security tools (e.g. Trellix AV DLP EDR)
- Support video conferencing systems (e.g. Cisco Q-Sys Pexip)
- Familiarity with modern DevOps practices and tools (e.g. PowerShell Python Terraform)
- Familiarity with advanced observability platforms (e.g. NexThink ServiceNow).
Nice-to-haves
- Experience in driving continuous improvement in digital employee experience
- Proficiency in enhancing Digital Employee Experience (DEX) through analytics and automation
- Strong understanding with workflow automation and service desk analytics
- Familiarity with modern DevOps practices and tools
- Exposure in managing AI agents for enterprise automation
As CSIT is an agency under the Ministry of Defence (Singapore) only Singapore Citizens will be considered.
Employment Type
Full-Time
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