Trainer, Retail Customer Care
Trainer, Retail Customer Care
Posted on :
23-08-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
-Provide professional support and assistance to leadership team for performance and development conversations through workshop and classroom setting -Work with business partners in identifying performance issues drafting and executing learning strategy delivering courses in a professional and Apple manner-Accountable for work identified in ADDIE model to provide Apple and third party product and service aspect of learning solution for the Retail Contact Center with creative thinking and methodology-Build an association of trust with contact centre management and to update training progress understand business challenges and performance gaps of teams and individuals-Engage closely with coaches to ensure lessons learned are implemented and that training needs identified by the coaches are documented and solutions put in place-Collaborate with regional and worldwide learning team members in content development content maintenance and developmental projects-Continue to maintain and update extensive knowledge of line of business and of products and services of Apple brand and third parties participate in project updates and facilitate train the trainer sessions to vendor partner-Utilize learning management systems for registration administration delivery and evaluation of training-Prepare training facilities including rooms equipment and suppliesEnsuring the success of training through analysis reporting and feedback-Support vendors in learning solutions including training needs identified through change management and business updates-Support Discovery Center as part of learning solution its hardware and software logistics including but not limited to content curation and cross-functional group collaboration
- Makes space to listen learn and amplify diverse perspectives and experiences
- Actively seeks out opportunities to champion and celebrate inclusion and diversity
- Experience in assessing learning needs and identifying performance gaps
- Experience defining curriculum strategies and training plans
- Experience designing and developing training content courses or programs and training evaluation
- Experience with learning management systems performance data analysis and reporting tools
- Excellent presentation/facilitation skills
- Ability to work efficiently under deadline with numerous projects on hand
- Strict adherence to company policy on confidential materials
- Customer focused detail oriented individual with ability to maintain a positive attitude in high-stress and fast-paced work environment
- Drive for quality results and demonstrates high degree of determination
- Excellent verbal written and interpersonal communication skills
- Adaptive to changing technologies process and environments
- Customer service and sales experience a plus
- Apple branded hardware software services and other technical knowledge background is a plus
- Mandrin and English proficiency is a must
Employment Type
Full-Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
