Senior Staff Business Operations & Communications, Technology
Senior Staff Business Operations & Communications, Technology
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Salary Not Disclosed
1 Vacancy
Job Description
About the Role:
We are seeking an experienced strategic business operations lead to elevate our internal employee communications and culture within the Technology organization of SoFi a fast-growing FinTech company reshaping the future of financial services. This is a high-impact role where you will lead operational and communication programs that enable Technology organization employees to do great work drive alignment with our mission and foster a collaborative innovative culture.
As a trusted partner to senior leadership you will craft and deliver compelling narratives that bring our strategy to life navigate periods of rapid change and help our geographically distributed teams feel connected and informed.
Key Responsibilities:
- Lead key horizontal projects and initiatives within the Technology organization carefully managing business case scope dependencies resources and milestones
- Develop and execute internal communications strategies that support business goals strengthen Technology organization culture increase employee awareness and reflect our SoFi brand and values.
- Partner with the CTO & Tech Leadership team to create authentic transparent communications including town halls leadership updates and other weekly communications for the Technology organization.
- Partner with a wide range of Tech leaders to author & create high-quality engaging content in a wide range of formats (Slack video presentations intranet newsletters etc.) tailored to the pace of work at SoFi.
- Leverage the right tools and technology to ensure communications are timely accessible and aligned with employee needs.
- Track the effectiveness of internal communications efforts and continuously improve based on data and employee feedback.
- Build strong relationships across Biz Ops People Legal & Compliance Marketing and Ops to align internal messaging horizontally across organizations.
Required Skills & Experience:
- 7 years of internal engineering or technology communications or biz ops experience for a fast-paced company
- Exceptional storytelling writing and editing skills - able to convey complex information simply and clearly even when not fully familiar with the details of the content
- Strong executive presence with experience advising senior leaders on communication strategy.
- Deep understanding of fostering employee engagement and satisfaction
- Strong skills in architecting and delivering best practice approaches to change management.
- Familiarity with internal communications tools and platforms (Slack Confluence Jira etc.).
- Excellent project management skills with the ability to juggle multiple initiatives in a high-growth fast-paced environment.
- High level of adaptability discretion and emotional intelligence.
Preferred Qualifications:
- Bachelors degree in Communications Public Relations Journalism English Business or a related field; Masters degree is a plus.
- Experience working in a FinTech Financial Services or highly-regulated environment.
- Experience in scaling internal communications during a high-growth phase.
- Experience communicating to both technical and non-technical audiences.
Required Experience:
Staff IC
Employment Type
Full-Time
