Operational Key Account Management
Operational Key Account Management
Posted on :
23-08-2025
Employer Active
1 Vacancy
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Job Description
Job Description
More than just a recruitment company. At PRTR we have been a part of our customers success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15000 outsourced staff we will continue to carry out our mission to develop a better career a better life and a better society and thrive to become the No.1 people solutions organization in Southeast Asia.
Responsibilities:
- Managing key customers to ensure services are delivered as agreed.
- Developing and improving work processes to enhance service efficiency.
- Generating new sales opportunities while focusing on customer experience and collaborating with KAM.
- Coordinating with the Commercial Management team to identify new business opportunities.
- Planning and conducting monthly and quarterly business review meetings with clients.
- Monitoring and enforcing Customer Operating Procedures (COPs) compliance.
- Analyzing sales data forecasting revenue and tracking customer KPIs.
- Preparing performance reports assessing risks and providing recommendations to management.
- Serving as the main point of contact for customers regarding operational performance.
- Supporting process improvement initiatives and business expansion efforts.
Qualifications:
Education & Experience:
- Bachelors degree in International Business Transportation & Logistics or a related field.
- Minimum 5 years of experience in business development/sales.
- At least 2 years of experience in the import-export business (Freight Forwarding experience is a plus).
Technical Skills:
- Knowledge of Freight Forwarding.
- Proficiency in Microsoft Office.
- Experience with Cargowise One and S.P.O.T. is a plus.
- Strong English communication skills (both written and spoken).
Employment Type
Full-Time
Key Skills
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